Quality Assurance Customer Service

Yolanda Vaughn Memphis, TN ***** ***********@*****.*** 901-***-****

I’m the one you can count on to do detailed, quality work, often taking on the responsibilities no one else wants. I have a quality mindset and enjoy jobs that require focus and detail orientation. I move and learn quickly, understanding the value of catching errors before they cost the company time and money.

Skills

● Quality Assurance

● RF Scanner

● Materials Handling

● Order Picker

● Guest services

● Cleaning

● Customer service

● Warehouse experience

Work Experience

Hanger Unifrst - Memphis, TN Sept 2021 to Present

● Received clean product and sorting to correct line

● Used RF Scanner to pull products in need of repair or replacement, and made sure these products were directed to the proper location

Senior Quality Assurance Analyst Ingram Micro - Millington, TN Sept 2016 to June 2021

● Supported order pickers by checking the product to make sure the product was correct and in good condition

● Used RF gun to select products according to order

● Verified product/ created shipping documents using proprietary systems Cashier Cash Savers - Memphis, TN Sept 2013 to Sept 2016

● Assisted customers with shopping needs and concerns

● Provided quick and efficient check-out experience

● Received cash and card payments, balanced cash drawer daily Material handler Brims - Memphis, TN Nov 2012 to Aug 2013

● Pack products properly to protect during shipping

● Used computer software to determine priority and specifications of ordered products.

● Worked in an efficient way to meet and exceed productivity standards Housekeeping Supervisor ProTouch - Memphis, TN March 2011 to Sept 2012

● Supervised crew of 5 others, inspected and approved work

● Cleaned offices, public areas and restrooms in office buildings

● Maintained inventory of necessary supplies

Material Handler Staff Management Inc @ Ingram Micro - Millington, TN March 2008 to Sept 2009

● Used RF scanner to prepare orders per customer specific criteria

● Packed products properly to protect during shipping, Customer Service Representative Sitel - Memphis, TN September 2007 to January 2008

● Received inbound calls from doctors and patients regarding Medicare guidelines; entered results of each call into database

● Researched and resolved exceptions using proprietary database Education

Certificate of Completion in Medical Assistant

Remington College Memphis - Memphis, TN

2006

Certificate of completion in Pharmacy Technician

Tennessee Technology Center - Memphis, TN

August 2003

High School Diploma

Frayser High School - Memphis, TN

1991

NCRC CERTIFICATE (SILVER)

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