KANIGBE KABA

Ypsilanti, MI 734-***-**** ad25ld@r.postjobfree.com

Professional Summary

Skilled IT Help Desk Technician with extensive experience in hardware configuration, software installation, analyzing data leaks, streamlining processes, and prioritizing user experience. Substantial experience in network administration, systems life cycle management, creating knowledge base documentation, tracking issues, and accommodating special needs. Continually exceeds expectations by building strong relationships and works well with people at all levels of the organization including stakeholders, staff, and end-users.

Skills

• Assessing & Accommodating Special Needs

• Hardware Configuration & Software Installation

• Analyzing Data Leaks & Cyber Attacks

• Streamlining Processes & Identifying Opportunities

• Liaising Between Cross-Functional Teams

• Systems Life Cycle Management

• Educating Customers on Digital Solutions

• Network Administration & Technical Support

• Creating Knowledge Base Documentation

• Tracking Issues & Identifying Trends

• Prioritizing User Service & Experience

• Excellent Verbal & Written Communication

Work History

Bilingual Information Technology Help Desk Technician 11/2019 to 07/2023 Stefanini – Southfield, MI

• Continuously worked with Active Directory, SCCM, and Remote Desktop Connection program on a daily basis.

• Efficiently installed, repaired, and performed preventative maintenance on PC's, printers, and related IT equipment.

• Troubleshot networks, provided solutions, and installed computer hardware, software, systems, networks, and printers.

• Strategically consolidated multiple systems and consistently improved communication and turnover rates by 7%.

• Performed installations, upgrades, and backups of software applications and operating systems to ensure compliance.

• Trained end-users on hardware functionality and software programs while resolving logged errors in a timely manner.

• Leveraged knowledge in network design, infrastructure security, and threat monitoring to safeguard IT infrastructure.

• Provided top-notch technical support by configuring IT infrastructure and effectively maintaining software applications.

• Consistently administered system software by implementing system installation, configuration, and documentation.

• Managed support tickets to facilitate continuous IT operations and ensure excellent customer service was provided. Information Technology Help Desk 04/2019 to 06/2019 UTEC – Ann Arbor, MI

• Employed automatic updates and mentored employees on cyber security best practices, reducing attacks by 27%.

• Responded and recorded calls and emails related to computer support issues to ensure compliance with regulations.

• Tracked all issues and presented information to management teams to identify trends and mitigate problems.

• Strategically resolved hardware and software issues through communications to facility optimal functionality.

• Applied and managed advanced patch management systems for 250+ desktop computers and 300+ file servers.

• Consistently troubleshot networks, reviewed documentation, and remotely installed computer hardware programs.

• Strategically reported to the company any common themes or questions that arose to continually drive improvement.

• Performed and kept records of preventative maintenance needs and completed testing on company electronics.

• Worked directly to meet or exceed targets by managing all aspects of customer service and engagement strategies.

• Resolved technical issues, improved IT systems, provided IT support to customers, and maintained computers. Additional Experience

Lab Aide – Unix/Linux, Windows Server 2019 – Winter 2019 Technician HITS Contractor – BPI – 04/2018 to 08/2018 Technical Skills

Model OSI, TCP/IP, VPN, DNS, Cisco Networking, Routers, Switches, Windows 7, Windows 10, Windows Server 2016, MS-DOS, PowerShell Scripting, Linux/Unix (CentOS), Server Virtualization, Microsoft Office Suite Languages

English, French, Mandingo, Soussou

Certifications

Certification in Right Skill Technical Support Program – Thomson Reuters – 03/2017 Education

Washtenaw Community College

Associate Degree, Computer System and Networking Security Member of Phi Theta Kappa Honor Society

University Kofi Ann Guinea – 07/2011

Bachelor's Degree, Computer Science and Accounting Presentations

• Active Directory and Group Policy – Lab Instructors Paul Hill I and Kanigbe Kaba – 03/2022

• SSL and TLS Essentials: Theory and Implementation – Instructors Ahmed Elfakharany and Kanigbe Kaba – 02/2022

• Apple Mac Basics, The Complete Course for Beginners – Instructors Colin Marks and Kanigbe Kaba – 01/2022

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