SHANELLE WILSON

Lithonia, GA ***** 404-***-**** ad25l2@r.postjobfree.com WWW: Bold Profile

Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.

Interpersonal skills

Upbeat, outgoing and positive

High-volume dining

Manage Customer Accounts

Reconciling Cash Drawers

Pleasant and Personable

Special Needs Care

Wellness Support

Developing Client Trust

Home Health Aide, 07/2021 - Current

R And E Healthcare Atlanta – 1775 Parker Rd SE Conyers GA 30094 Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Performed laundry, grocery shopping and other light housekeeping duties as instructed by client. Traveled to clients' homes to complete healthcare services and promote continuity of care. Provided mobility assistance such as walking and regular exercising. Bank Teller, 04/2006 - 03/2008

Bank Of America – Riverdale, GA

Sold and cross-sold bank products to new and existing customers. Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow. Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Processed customer transactions promptly, minimizing wait times. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Bank Teller, 03/2005 - 04/2006

HSBC Bank – Brooklyn, NY

Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Followed up on customer complaints and provided solutions to enhance customer satisfaction. Bank Teller, 02/2004 - 06/2005

Emigrant Savings Bank – Manhattan, NY

Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Processed customer transactions promptly, minimizing wait times. Counted and packaged currency and coins.

Educated customers on use of banking website and mobile apps. Lead Server, 11/2015 - 10/2020

IHOP

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Appropriately suggested additional items to customers to increase restaurant sales. Regularly checked on guests to ensure satisfaction with each food course and beverages. Greeted guests in a pleasant and courteous manner. Lead Server/Trainer, 10/2011 - 10/2014

IHOP

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Skillfully anticipated and addressed guests' service needs. Checked on table at appropriate intervals to refill drinks and respond to requests. High School Diploma: Business Management, 06/2003

Clara Barton High School - Brooklyn

Applied for Notary License

EDUCATION

CERTIFICATIONS

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