Belva Palander

307-***-****

ad25l1@r.postjobfree.com

Puyallup, WA

PROFILE

Professional bookkeeping/administrative assistant, detail-oriented, efficient, and reliable individual with 10 + years of experience in accounts payable and accounts receivable. Resourceful in the completion of projects, and effective at multi-tasking with the ability to make well thought out decisions, discreet, and ethical.

SKILLS

Analytical and problem solving

Written and verbal communication

Time management and organized

Motivated and team player

Results orientated

Billing systems (Business tools; Intuit; Quicken; Peachtree; Epic)

General ledger, AP/AR

Data Entry of invoices, orders and verification of each

Filing, scanning, Multiline phones,

HR functions

SUMMARY OF QUALIFICATIONS

Administrative

Wrapping labels, sorting control paperwork, attaching to labels for daily routes for shipping dept.

Sorting paperwork by companies Filing completing routing sheets and confirmation

Bookkeeping

Record payments into Business Tools; run printout,

Use excel spreadsheet to verify payment amounts match all check amounts including intercompany checks for multiple company locations

Bank deposits, invoicing, credits

Pulled Customer payment information from bank account and keyed into an excel spreadsheet

Prepped customer payment documentation for scanning

Review employee time and payroll data

Communication/Customer Service

Responded to inbound calls from customers regarding health insurance policy

Assisted customers in identifying doctors and services covered in their policy

Took payments, went over customer policies and assisted customers in understanding what was covered and what was not covered

Customer resolution to issues regarding services listening with an empathetic ear

Completed follow-up calls to customers to make sure member was taking care of completely

Operated multiline phone system, direct calls to the appropriate person or department

Research, review and resolve employees inquires and questions regarding their pay

Payroll Processor/DaVita

Thomas Crawford Staffing Federal Way, WA 2018-Current

Customer Service/Office Clerk

Pace Staffing Kent, WA 2016 - 2018

Aerotek Staffing Federal Way, WA 2015-2016

Administrative Assistant Tacoma, WA 2013 - 2015

Troger Awning and Sunscreen CO

Bookkeeper/Front Desk Casper, WY 2010 - 2011

Boys and Girls Clubs of America

Caregiver for parents Casper, WY 2005 – 2012

Unpaid caregiver

EDUCATION & CERTIFICATIONS

AA in Social Work Sciences Casper College 2007

AA in Business Office Systems Casper College 1991

Certificate in Secretarial Casper College 1991

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