Data Entry Customer Support
Resume:
Los Angeles, CA
ad25kn@r.postjobfree.com
Lupita Josephine Valenzuela
Summary
I am dependable and service-oriented professional with expertise in processing and coding claims, ensuring all required criteria are met before eligible payments are issued to claimants. Meet targets with strong analytical skills and attention to detail. Well-versed in working and collaborating in a fully remote professional environment. Reliable and trusted department manager in the shipping and receiving industry. Focused on quality, communication, collaboration, and teamwork. Bilingual English Spanish Competencies
Research, Customer Support, Analysis, Complaint Resolution, Quality control, Schedule Management, Operations, Coaching/employee training, Process Improvement, Team Building/Team Player
Experience
Horne, Remote — Claim Manager/ QA/QC
January 2023 - November 2023
-Serve and assist California Residents who are awaiting Ca- Rent Relief assistance.
-Review Applications and determine eligibility for Rent and Utility assistance.
-Analyze claim information to determine next steps to resolve issues, if any. -Recommend eligibility determination based on code, policy, procedures, and complex financial information.
-Outreach Landlords and Tenants if needed for missing documentation.
-Data Entry
-Ensure that operations for client needs are satisfactory and meet quality standards. Maximus, Remote — Claim Auditor/Specialist
January 2022 - January 2023
-Quality service to California residents regarding their unemployment insurance claim
-Update information provided to the California Development Department
-Comply with California’s Laws and regulations
-Examine and evaluate information
-Review unemployment insurance claim data provided by claimants and employers.
-Analyze wages and payments procedures and guideline of benefits
-Interpret detailed reports and other various documents to determine the eligibility of the claimant
-Analyze claim information to determine next steps to resolve issues, if any. -Recommend eligibility determination based on code, policy, procedures, and complex financial information by evaluating wages and earnings.
-Outbound calls as needed to interview employers, claimants, and or third-party administrators for information verifications.
-Review and Determine employers protest of unemployment
-Document claimants and employers interactions along with actions taken to supplement case notes.
-Review and audit a claimant’s potential overpayment status based on complex financial information by evaluating wages and earnings.
-Document findings, along with actions taken to supplement case notes
-Interview calls to Employer and/or claimant for missing information.
-Benefit audit
-Determine financial statements
-Inspect and revise individuals applications
-Examine and evaluate information
Every Industry LLC, Compton, Ca —Returns & Claims Department Manager May 2016-March 2020
-Focus everyday on a successful outcome.
-Motivate and develop employee with innovative recognition techniques to ensure individual and team performance expectations are met
-Verify, analyze and process all (RMA’s)returns and claims
-Evaluate all information to determine claim/return resolution
-Receive and issue payment amounts in an efficient and timely manner -Retrieving customer data
-Resolve customer service issues using company process and policies -Quality assurance procedure documentation
-Data entry, tracking requests, and updating databases
-Inventory
-Train team members on process & service techniques.
-Collect and provide updates to customers and sales reps via email and phone -Handle day-to-day phone calls
-Customer support
-Focused on addressing customer needs and concerns
- Assist customer with complaints and issues
-Maintain customer satisfaction
-Coordinate, schedule, and book pick-ups via FedEx, UPS, USPS, DHL and Freight carriers.
-Process payment request for warehouse bills & expenses.
-Receive & Sort daily mail
-Copying, scanning and processing office documents and reports
-Document management and maintaining files
Education
-El Camino College (January 2013-May 2014)
Some college
-Youth Opportunities Unlimited High School (2009-2012) High School Diploma
Technical Proficiency
Sharepoint, Smartsheets, Office 365, Microsoft Teams, NICE/IEX, InContact Virtual Contact Center, Fieldglass, Multiple Systems, Login utilizing different multi-factor authentication applications, 3270 HHSDC SEssion/DOS based systems, Word processing, 40 WPM.
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