Tashee M. Jackson

Customer Service Representative

Tashe’e M. Jackson

Po Box 498

Bellflower, California 90707

562-***-****

ad25gh@r.postjobfree.com

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Skills

●Verbal & written communication

● Detail-oriented

●Problem solving

●Compassionate & empathetic

●Microsoft Office

●Patient Registration

●Hospital/Clinic direct support

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Experience

Martin Luther King Jr. Community Hospital-Mental Health Aide

February 2018- December 2023

Promotes effective communication and therapeutic relationship between patients and staff members. Facilitating patients needs to provider and the attending nurse. Document daily progress note via Cerner software. While promoting safety.

United Healthcare (Optum)-Customer Service Representative

June 2023- October 2023

Respond to patient’s questions and needs, edit, cancel or reschedule appointments as necessary according to clinic protocols. Assisting with claims, referrals, authorization for care, insurance verification and explanation. Reviewing clinic schedules regularly to maximize capacity and verify correct scheduling.

Department of Veterans Affairs-Advanced Medical Support Aide

November 2015 - May 2022

Provide exceptional customer service to veterans by aiding with scheduling appointments, arranging travel and updating insurance information. Responds effectively to patients complaints and concerns Aids with cross clinical coverage as well as training newly hired staff. Supply clinical support to manage daily clinic cancellations, no shows, and consults.

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Education

Long Beach Adult School / High School Diploma

September 2003 - June 2004, Long Beach, Ca

California State University of Long Beach / Certificate in HR Mgt.

September 2018-December 2018, Long Beach, Ca

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