General Manager Customer Service
Resume:
Kaylyn M. Williams
**** ***** *** ******, ********, OH 45011
*********.*@*****.***
Career Objective
I am seeking the opportunity to obtain a managerial position within a successful company, with opportunities for advancement .
Education
Fairfield High School Graduate
Fairfield, Ohio
August 2007 to May 2011
Experience
Dogtown Doggie Daycare Cincinnati, OH
May 2016 – September 2023 General Manager
Responsibilies
Oversaw daily operations and cared for an average of 150 dogs per day. Responsible for employee hiring and scheduling; Created and maintained daily sales reports; Oversaw inventory; Provided daily staff direction; Offered daily interactions and engagement with clients during check-ins and follow-up during pick-ups, as well as provided daily customer service and satisfaction.
Buffalo Wild Wings Hamilton, OH
July 2011 – December 2016 Cashier/Host/Server/Expediter/Cook
Responsibilies
I learned as many positions as possible, including Greeting and seating customers; Receiving orders both, tableside and via telephone; Preparing meals at the expo window; Cooking meals in the kitchen, Maintaining quality control, and Checking people out at the cash register.
Experience – cont’d
Subway Fairfield, OH
July 2010 – July 2011 Sandwich Artist/Cashier
Responsibilies
Worked at four different locations, serving customers by creating sandwiches, encouraging add-ons including chips, cookies and beverages. I was also one of only a few employees entrusted by ownership to operate the cash register.
Skills
Operations
Management
Training
Sales Report Creation
Scheduling
Profit/Loss Statement Creation
Inventory Control
Team Management
Software/Other
ADP
Microsoft Excel
Microsoft Work
Numbers
Smartsheet
RingCentral Fax Management
References Available Upon Request
Contact this candidate