Computer System Customer Service

SIMONE A HALL

** ******** *****, ******, ** *****

Mobile: 678-***-****

Email Address: **************@*****.***

EDUCATION

Bachelor of Arts in Philosophy May 2023

University of West Georgia

Carrollton, GA

PROFESSIONAL EXPERIENCE

Verida

Dispatcher August 2023-Present

• Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints

• Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals

• Places orders in the computer system

• Provides information for provider, along with projected service times

• Transfers calls to appropriate regional team members

• Identifies, researches, and resolves issues using the computer system

• Completes call logs and reports

• Organizes, plans, and optimizes daily trip route assignments in a cost-effective and efficient manner

• Provides support to other company departments and offices regarding trip as- signment

• Ensures short and long-range planning is performed to identify trips that require eligibility verification

• Answers telephones, handle calls, routes to the appropriate individuals, or takes messages

• Ensures customers, vendors, and employees are handled in a professional and courteous manner

• Follows company policies and procedures Performs other duties as assigned

• Responds to all email requests and concerns

Butter’dudder Premium Ice Cream December 2022-May 2023 Team Member

• Approaches all guests in a friendly and efficient manner, contributing to a 10% increase in customer satisfaction rate

• Gives customers information about all products

• Handles all cash and credit card payments

Lowe’s, Newnan, GA January 2020-June 2020

Customer service representative

• Organized, Labeled, and Re-stocked merchandise

• Assisted customers with complaints and questions

• Promoted the sale of different types of Lowe’s credit cards with knowledge about the various programs to meet individual guests’ needs

• Performed all checkout procedures quickly and accurately SKILLS

• Microsoft Word Master

• Oral Communication Skills

• Microsoft Excel

• Detail Oriented

• Problem Solving Skills

• Active Listening Skills

• Time Management Skills

• Writing Skills

CERTIFICATES

Intercollegiate Ethics Bowl 2022

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