Rebecca Sanchez

San Antonio, Texas C: 850-***-****

ad25eq@r.postjobfree.com

SKILLS & STRENGTHS

●Opera Trained

●NAVIS Certified

●SpaSoft & SMS Host Trained

●Bilingual

●Excellent customer service

●Dependable and energetic work ethic

●Strong organizational skills

●Adaptive team player

●Excel

Microsoft Office

EXPERIENCE

Group Housing Coordinator Sandestin Golf and Beach Resort/Hotel Effie 850-***-**** 9300 Emerald Coast Pkwy W, Miramar Beach, Florida 32550 April 2019 - Present

●Kept updated files on all upcoming groups upon receipt of turnover

●Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates).

●Detail each group profile and/or reservation with Group-specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc.).

●Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.).

●Act as liaison between the group and central reservations.

●Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from the conference service coordinator assigned to the group.

●Manually assign specific accommodations based on the feature and/or location requests.

●Provide reservation and pick-up reports upon request.

●Cross-reference Group resumes with system information and ensures accuracy.

Group Housing Coordinator Henderson Beach Resort 850-***-**** 200 Henderson Way, Destin, Florida October 2016 – April 2019

My main job was to make sure organization that arrived for conferences had accommodation, group link was made, and billing was set up.

●Keep updated files on all upcoming groups upon receipt of turnover

●Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates).

●Detail each Group profile and/or reservation with Group-specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc.).

●Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.).

●Act as liaison between the group and central reservations.

●Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from the conference service coordinator assigned to the group.

●Manually assign specific accommodations based upon the feature and/or location requests.

●Provide reservation and pick-up reports upon request.

●Cross-reference Group resumes with system information and ensures accuracy.

●Manage Vacation Home Rental sites inquiries and reservation

●Provide pre-arrival concierge services to upcoming guests; directions, reservations for outlets on the property, questions regarding their stay

●Have expert knowledge of Lofts and amenities to be able to train and assist agents with selling the Lofts

●Strived to achieve monthly sales goal

●Effectively and efficiently handle high volume

●Reached out to past guests to inquire about rebooking

●Assist in accommodating guest’s special requests

●Verify methods of payment and properly follow payment procedures

●Knowledge of room types, activities, and services of the property

●Book spa reservations through SpaSoft

Spa Attendant Serenity by the Sea 850-***-**** 4000 Sandestin Blvd Sandestin, Florida August 2015 – October 2016

●Help guests prepare for spa services

●Attendant to large groups and wedding guests

●Serve beverages and food orders

●Clean the lounges, showers, and locker room

●Place supply orders twice a week

Customer Service Kohl’s 850-***-**** 800 N. Beal Pkwy Fort Walton Beach, Florida August 2014 – May 2016

●Process credit application

●Handle returns and exchanges

●Rectify claims and damaged items

●Redirect phone calls to proper departments

Customer Service Sam’s Club 850-***-**** 740 N. Beal Pkwy Fort Walton Beach, Florida October 2013 - January 2015

●Create membership accounts

●Handle returns and exchanges

●Rectify claims and damaged items

●Redirect phone calls to proper departments

Independent Contractor Kadena Arts & Crafts Okinawa, Japan January 2010 - May 2013

●Create membership accounts

●Handle returns and exchanges

●Rectify claims and damaged items

●Redirect phone calls to proper departments

VoluntParent-Teachercher Organization Stearley Heights Elementary Okinawa, Japan October 2011 - June 2013

Served as President from July 2012 - June 2013, Serviced as Vice-President from October 2011 - June 2012

●Lead and organize school events

●Solicited and directed military volunteers for events

●Managed school store, fall and spring pictures, popsicle Fridays, and scholastic book club

●Collaborated with principal on funding school projects

●Set budgets for the school year stayed within the budget

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