Sharmen P. Williams

ad25da@r.postjobfree.com

407-***-****

WORK EXPERIENCE AND TRAINING:

July 2023 - December 2023

Aerotek/Eastman Performance Films Orlando Florida

Position: Contractor

Receiving and processing incoming products, picking, lifting, wrapping, filling orders from stock lifting and cutting the films to the precise feet at the customer’s request. Labeling and packaging the boxes so that they can be shipped making sure productivity is met by end of shift.

April 2023 - July 2023

Area Wide Protection Apopka Florida

Protector/Flagger

Providing a work safety zone for the line workers to perform their duties without getting injured along with the vehicle motorist to drive safely and cautiously around the work zone.

June 2002 - December 31, 2022 (Retired)

Virgin Islands Police Department St. Thomas, VI

Police Officer

Preserved safety and security of property, people, buildings, and residences.

Advisory member of specialized Intelligence unit (2005-2007) Worked with other VI Police Dept personnel to analyze data/evidence to help solve current and cold crimes.

Assisted with criminal prosecution of various offenses by writing detailed case reports, properly securing related evidence and testifying in the courtroom.

January 2001-June 2002

Worldwide Flight Services - Cyril E. King Airport St. Thomas, VI

Ramp Agent

Guided aircraft safely to and from parking areas, gates, and taxiways by communicating effectively with team members.

Attending special handling instructions for luggage and cargo.

Delivered passenger luggage to claim area and unloaded luggage onto conveyor system in baggage claim.

August 2000-January 2001

Gulfstream Airlines - Cyril E. King Airport St. Thomas, VI

Ramp Agent

Delivered passenger luggage to claim area and unloaded luggage onto conveyor system in baggage claim.

Informed supervision of needs and problems in assigned areas.

Maintained safety as number one priority while servicing aircraft and assisting travelers.

Guided aircraft safely to and from parking areas, gates, and taxiways by communicating effectively with team members.

July 1996 to August 2000

Elsinore Aircraft Services - Cyril E. King Airport St. Thomas, VI

Ramp Agent

Delivered passenger luggage to claim area and unloaded luggage onto conveyor system in baggage claim. Guided aircraft safely to and from parking areas, gates, and taxiways by communicating effectively with team members.

August 1995 to February 1996

Windward Passage Hotel St. Thomas, VI

Waitress

Explained daily menu offerings, drink specials, and seasonal items and recommended options based on customer preferences.

Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests.

Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts.

Upheld high sanitation and safety standards while delivering and serving food. Engage customers in friendly conversation to boost satisfaction and loyalty to the restaurant.

May 1993 to July 1995

K-Mart Department Store St. Thomas, VI

Customer Service Representative

Addressed customer concerns and complaints, resolving issues quickly and efficiently.

Implemented best practices in fostering exceptional customer care support and satisfying customers.

Assisted associates with problem resolutions.

Built strong knowledge of product lines to assist customers in selecting products meeting highly personal needs. Managed inbound and outbound calls to respond to inquiries and resolve concerns.

Education and Training

August 20, 2021: Online course: Coursera

Cybersecurity: IBM Cybersecurity Analyst Assessment

June 6, 2021: Online course: Coursera

IT: IT Fundamentals for Cybersecurity

May 18, 2021: Online course: Coursera.org

Cybersecurity: Roles, Processes & Operating System Security

May 14, 2021: Online course: Coursera.org

Cybersecurity: Introduction to Cybersecurity Tools & Cyber Attacks

April 6, 2021: Online course: Coursera.org

Technical Support Fundamentals

February 2021 VI Police Department St. Thomas, VI

Cybersecurity

Awarded Certificate from Carahsoft National Registry of CPE Sponsors in Cybersecurity

March 2019 New Mexico Technological Institute Socorro, NM

Suicide Bombing

Awarded Certificate from New Mexico Tech Energetic Material Research and Testing Center in Prevention of and Response to Suicide Bombing incidents.

July 2015 VI Police Department St. Thomas, VI

FEMA National Response Framework

Awarded Certificate from FEMA Emergency Management Institute for National Response Framework training.

April 2014 Everest University Tampa, FL

Associate of Science Criminal Justice

November 2012 VI Police Department St. Thomas, VI

Maritime Tactical Operations

Awarded Certificate in Maritime Tactical Applications Global Field Officer Training Program

November 2010 VI Police Department St. Thomas, VI

Emergency Vehicles

Awarded Certificate in Law Enforcement and Emergency Response Providers Training in Emergency Vehicle Instructor Development

July 2009 VI Police Department St. Thomas, VI

Certificate for DUI Standardized Field Sobriety Test

Certificate for DUI Standardized Field Sobriety Test

May 2007 St. Petersburg College St. Petersburg, FL

Problem Solving for the Community Police Officer and Citizen

Awarded Certificate from St. Petersburg College for Florida Regional Community Policing Institute in Problem Solving Techniques and Skills for the CPO and Citizen.

August 2006 VI Police Department St. Thomas, VI

Human Trafficking

Awarded Certificate from Freedom Network Institute on Human Trafficking for training in Human Trafficking and Slavery Tools for an Effective Response. Objective is to detect, stop, and prosecute those involved in human trafficking crimes.

July 2006 New Mexico Technological Institute Socorro, NM

Terrorism

Awarded Certificate from New Mexico Tech Energetic Material Research and Testing Center in Incident Response to Terrorist Bombing

August 2005 VI Police Department St. Thomas, VI

Window Tint Meter

Certificate of Attendance in Window Tint Meter

August 2005 VI Police Department St. Thomas, VI

Financial Investigative Techniques

Awarded Multijurisdictional Counterdrug Task Force Training in Financial Investigative Techniques.

June 2005 VI Police Department St. Thomas, VI

Courtroom Testimony

Awarded Certificate in Multijurisdictional Counterdrug Task Force Training in Courtroom Testimony

May 2005 VI Police Department St. Thomas, VI

Domestic Drug Interdiction

Awarded Certificate in Multijurisdictional Counterdrug Task Force Training in Domestic Drug Interdiction.

April 2005 VI Police Department St. Thomas, VI

Capsicum Spraying

Awarded Certificate of Training in the use of Oleoresin Capsicum (OC) Spray

November 2004 VI Police Department St. Thomas, VI

Interview and Interrogation

Awarded Certificate in Multijurisdictional Counterdrug Task Force Training in Interview and Interrogation

October 2004 VI Police Department St. Thomas, VI

Expandable Baton Judgment Shooting

Awarded Certificate of Attendance in Expandable Baton Judgment Shooting

February 2004 VI Police Department St. Thomas, VI

Tactical Drug Operations

Awarded Certificate of Multijurisdictional Counterdrug Task Force Training in Tactical Drug Operations. Participated in follow up training in Oct. 2006 and August 2007.

December 2002 VI Police Department St. Thomas, VI

Domestic Violence

Awarded Certificate in Domestic Violence VAWA Camera Training

June 1992 Ivanna Eudora Kean High School St. Thomas, VI

High School Diploma

Awards and Commendations

During my tenure as a police officer with the VI Police Department, I've been recognized as an exemplary officer who carries out all duties in a diligent manner.

* Award for honorable, outstanding service - citizen complement form - July 2014

* Letter of Commendation for exemplary service - April 2010

*Letter of Commendation for exemplary service - September 2007

*Certificate of Commendation - August 2007

*Letter of Commendation - April 2004

*Morale Booster Award for Distinguished Achievement in Public Service - 2005

REFERENCES:

Edwina Hendricks-Lanclos 340-***-**** Administrative Officer known her for 10 yrs.

Marilyn Hendricks-Laware 340-***-**** Police Officer known her for 17 yrs.

Sandra Smith 340-***-**** Supervisor of withholding tax examiners known her for 25 yrs.

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