Help Desk Entry Level

Objective:

A trained Computer Repair Technician successful at developing exceptional troubleshooting skills, executing high quality repairs, and providing sound installation services to clients. Knowledgeable professional offers technical and practical guidance on how to avoid future problems and prolong product longevity.

Technical Expertise:

•Proficient in LAN, WAN, monitoring wireless and network installation.

•Troubleshoot and resolve hardware and software problems

•Ability to write engaging technical documents to assist users in software usage.

•Ability to instruct users with computers, troubleshooting and presentation skills.

•Knowledgeable with Microsoft office, Excel, and PowerPoint.

•Repairing computers for approximately 20 co-workers, colleagues and individual clients.

Education:

Information Technology (AS Degree) NSCS -

South University- Savannah, Ga. 2010- 2014

Work Experience:

Source of Solutions (SOS)

Technical Repair Consultant 2017 - 2021

•Performs PC's troubleshooting, software, and hardware upgrades.

Volunteer Technical Computer Repairs 2012 - 2017

•Providing volunteer basic computer training for Senior Citizen and personal clients.

Wipro - Call Center - Ramstad Staffing / Atlanta, Ga

Help Desk Tier 1 Support 2012 - 2012

•Developed innovative system for answering over 50 inquiries daily from Business DSL customers and generated trouble tickets if needed.

•Troubleshoot internet connections with tools provided by Wipro for Business DSL customers.

•Evaluated if replacement equipment was required for Business DSL customers.

•Provided excellent customer services to Business DSL clients.

Symcor LP - Formerly SunTrust Bank, Atlanta Ga

Operational Specialist V/ Workflow Assistants 1999 - 2010 .

•Conducted imaging checks on 3890 IBM reader sorter machine and I-trans sorters for thousands of clients.

•Accomplished accurate capturing of all incoming transactions on Network Check Reader high throughput image transport devices designed to coordinate a wide variety of documents.

•Assisted co-workers with problems or assignments if needed to increase customer satisfaction by 100% or better.

•Implemented system to email and send end of day reports to the upper management team daily.

An Excellent Team Player:

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