Manpreet Kaur

# ***, ***** ****, ******, **** Scotia, Postal Code. B1P 2R9

Contact +1-782-***-****, e-mail - ad25bm@r.postjobfree.com

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PROFESSIONAL EXPERIENCE:

1. Ayu Health (Plus Health Tech Venture Private Limited)

Designation : Assistant Manager Operations (Ayu Mitra)

Duration of Work : Jan 2020 - Aug 2023

Job Profile : Operations

Maintained Operational Policies and Procedures, Ensuring Compliance with all applicable Laws and regulations.

Analyzed and reported on Operational performance metrics, Identifying areas of Improvement.

Coordinated with other Department to streamline processes and improve efficiency.

Developed and implemented patients satisfaction survey system.

Skilled in managing teams, Training, Orientation Sessions, Monthly Internal Audits.

Monthly MIS reports, Financial Reports, Prepare Monthly Business Review’s Presentation for Manager operations & Management.

2. Columbia Asia Hospitals Private Limited

Designation : Customer Care Supervisor

Duration of Work : Feb 2015 - Jan 2019

Job Profile : Customer Care Management

Managed and Coordinated a project to implement a new electronic Health record system.

Training of Staff in areas of Patients services.

Assisting Doctors in documentation of Insurance & Medico Legal cases.

Investigating and solving patient service complaints .

Monitor and analyze Patient satisfaction surveys.

Manage and coordinate projects related to service improvements.

Manage OP/IP Billings, Cashless Insurance documentation.

Coordinate with Doctors & patient regarding line of Treatment and financial liabilities counselling.

Ensuring implementation of Quality Indicators & Safety Codes.

3. Muthoot Finance Limited

Designation : Customer Care Executive

Duration of Work : September 2013 - December 2014

Job Profile : Customer Care Management

4. Videocon Integrated Solutions Limited

Designation : Executive (Customer Service Department)

Duration of Work : July 2012 – June 2013

Job Profile : Customer Care Management

5. Naukrizone Management Services (Training & Placement Agency)

Designation : Executive (Human Resources)

Duration of Work : Feb 2012 – June 2012

Job Profile : Recruitment, Training, Placement, Salaries, Attendance

6. Jobs No. 1 (Training & Placement Agency)

Designation : Executive (Human Resources)

Duration of Work : June 2011 – Jan 2012

Job Profile : Recruitment, Training, Placement, Salaries, Attendance

EDUCATIONAL & PROFESSIONAL CREDENTIALS:

Pursuing Post Baccalaureate Diploma in Healthcare Management (Cape Breton University).

M.B.A. (HR & Marketing), May 2011 * Desh Bhagat Institute Of Management Affiliated by Punjabi University.

Bachelor of Arts, 2009 * Punjabi University* (English, Economics, Public Administration).

SHORTS WORKSHOPS & CERTIFICATIONS

Certification in Computer Software from Global Institute of Tech Information.

Attended International Seminar on Corporate Responsibilities in Desh Bhagat University.

Attended Workshop on ‘Emerging Global Trends & Future Challenges in Accounting & Finance’

Summer Internship in SIEL Chemical Complex,

APPRECIATIONS & ACHIEVEMENTS

Got “IRON Pillar Award” in Ayu Health (Plus Health Tech Venture Private Limited) 2022.

Got “Star of the Year” award in Columbia Asia in Annual Function 2018.

Got “Star Performer” award in Columbia Asia in Annual Function 2015.

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