Call Center Data Entry
Resume:
MELINDA FALIN
************@*****.***
MEDICARE ENROLLMENT SPECIALIST - HUMANA
In bound call center dedicated to Medicare members, agents and CMS. Resolve members pending applications, claim and covered services questions, and other issues utilizing multi-systems simultaneously. Utilize research, problem solving and analytical thinking skills to resolve and determine corrective actions. Meet and maintain production goals while maintaining quality metrics. Ensured companies commitment to putting member first by providing accurate information while exhibiting empathy.
2015-2017
SHIFT LEAD/ASSOCIATE - Walgreens
Assist with servicing customers. Assign job responsibilities per shift to other team members. Responsible for setting displays and inventory control. Assisted as Pharmacy tech in Pharmacy. Rotated stock, money count at the end of shift or day, receive and unload shipments of goods.
2017-2022
FRONT END DESK – Dr. Winnie Boling
Worked in mid-size dental office to provide support to clinical practice by answering phones, checking in patients, insurance verification, data entry, scheduling appointments, collecting co-payments, sending electronic communications and referrals, daily deposits.
2022 – Current
WOODHAVEN COUNTRY CLUB
Assist in the set up and breakdown of banquet events. Serve food and clear tables
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