Customer Service Representative
Resume:
LATANYA L.
SHULER
****************@*****.***
Aurora, CO 80012
SKILLS
● Customer Service / Handling
Complaints
● Call Center Operations
● Data Entry / Ten Key
● Inbound-Outbound Sales
● Written & Verbal Communication
● Warehouse Loader-Unloader
● Warehouse Sorter
● Warehouse Receiver
EDUCATION
Rangeview High School
Aurora, Co
Received Diploma
PROFESSIONAL SUMMARY
Seeking a customer service position where I am able to use my experience and skills.
WORK HISTORY
DoorDash - Delivery Driver
CO • 03/2020 - Current
● Completed on-time deliveries by choosing best and most efficient routes.
Insta Cart - Customer Service Representative
01/2020 - Current
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Prologistics - Customer Service Representative
01/2020
● 10 years of experience providing customer support in fast pace setting
● A commitment to customer service with the ability to build productive relationships
● Managed upset customers, conflicts and challenging situations
● Build rapport, listen, clarify, and manage good conversation flow Manpower - Warehouse Clerk,
11/2016 - 12/2017
● Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
OfficeMax - Warehouse Associate
10/2016 - 12/2017
● Verified accuracy of shipping and receiving documents and maintained records.
● Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Walmart - Customer Service/Head Cashier Supervisor 08/2010 - 09/2014
● Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
● Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
● Verified accuracy of daily cashier batches by checking receipts, checks and cash.
● Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
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