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Supply Chain Customer Service

Location:
Haverhill, MA
Posted:
January 28, 2024

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Paul Czar

Qualifications Summary

ad2594@r.postjobfree.com • 508-***-****

Haverhill, MA

Summary

Accomplished and dynamic professional with a proven track record of delivering positive results across varied roles. Skilled in managing and maintaining vehicles, ensuring they are in excellent condition for optimal performance. Customer service expert who excels at building strong relationships with clients to ensure satisfaction. Practiced collaborator adept at working across organizations to achieve shared goals. Possess excellent communication skills, able to effectively communicate with customers, vendors, and internal teams to ensure a smooth and efficient operation. Knowledgeable in logistics and supply chain management, with a keen eye for identifying areas for improvement and implementing solutions improve performance. Strong problem-solving skills, able to quickly assess and resolve issues that arise during transport or delivery, ensuring minimal disruption to the supply chain. Adaptable and flexible, able to adjust to changing customer needs and market demands, while maintaining a high level of service and professionalism. Professional Experience

Phillips Academy, Andover, MA

Groundskeeper/Driver, 2022 - Present

Maintain the grounds of the school, ensuring a safe and aesthetically pleasing environment for students, faculty, and visitors. Operate and maintain various landscaping equipment, such as mowers, trimmers, and blowers, ensuring they are in good working condition and properly stored. Assist with event setup and cleanup, ensuring that all grounds-related tasks are completed in a timely and professional manner. Maintain accurate records of daily work activities, including hours worked, tasks completed, and equipment maintenance and repairs.

● Collaborate with other groundskeepers and supervisors to develop and implement plans for improving the overall appearance and functionality of the campus grounds.

● Learned how to effectively and safely utilize over 30 new machines and tools. Teamsters Local 245 Charlestown, MA

CDL Truck Driver, 2021 - 2022

Transported goods and materials safely and efficiently to various locations using a CDL truck. Inspected the vehicle before and after each trip to ensure it was in good working condition and met all safety requirements. Communicated with dispatchers and other team members to coordinate delivery schedules and ensure customer requirements were met. Completed and submitted all required paperwork, such as delivery logs, bills of lading, and expense reports, accurately and on-time. Maintained compliance with all applicable laws and regulations, including those related to safety, environmental protection, and labor relations.

● Ensured on time delivery of a high-volume of products to drive repeat business and customer satisfaction. City of Haverhill, MA, DPW, Haverhill, MA

Motor Equipment Operator, 2019 - 2021

Operated various types of motor equipment, such as dump trucks, plows, and excavators, to perform a variety of tasks related to city maintenance and construction. Maintained and inspected equipment regularly to ensure it was in good working condition and met all safety requirements. Operated equipment safely and effectively in compliance with all applicable laws, regulations, and company policies and procedures. Followed work orders and instructions to perform tasks related to road maintenance, snow removal, construction, and other projects.

● Chosen to carry out numerous special jobs and projects due to outstanding performance and reliability. Page 2 2

Baxter Healthcare Corp, Bedford, MA

CDL Delivery Driver, 2012 - 2018

Operated a CDL truck to transport medical supplies and equipment safely and efficiently to various locations. Collaborated with dispatchers and other team members to coordinate delivery schedules and ensure customer requirements were met. Provided excellent customer service and worked to resolve any issues or concerns related to deliveries promptly and professionally.

● Received two Customer Service awards for going above and beyond for company clients. National Grid, Boston, MA

Truck Driver, 2008 - 2012

Drove a variety of trucks, including tractor-trailers and straight trucks, to transport materials and equipment to various National Grid work sites. Followed all company policies and procedures related to safe driving and equipment maintenance, including the use of personal protective equipment and adherence to safety protocols. Sodexho @ State Street Bank, Boston, MA

Account Manager, 2003 – 2006

Managed inventory for a 200-seat cafeteria, reviewing product availability and ordering items as needed. Coordinated and managed internal resources to deliver on client expectations, including onboarding new clients, managing projects, and addressing issues or concerns. Developed and executed strategic account plans to grow revenue and increase profitability. Crafted forward looking recommendations on how to stay up-to-date with industry market trends for contracted clients regarding food, equipment, and supplies. Additional Experience:

J Marchese & Sons, Everett, MA

Truck Driver, 2006 - 2008

John Hancock Financial Services, Boston, MA

Annuity Control Accountant, 2000 - 2003

Education

Bachelor of Science in Sociology

Worcester State University, Worcester, MA

Associate in Science, Criminal Justice

Bunker Hill Community College, Boston, MA



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