Carolann Lacoparra

** ********** *** *******, ** 10541

Phone: 845-***-**** Email: ad258z@r.postjobfree.com

Objective

Looking to bring excellent and consistent administrative and customer service experience to an administrative position, while making a positive influence through organization and communication with all potential clients.

Experience Westchester Medical Center Hawthorne, New York 2022-Current

Surgical Coordinator

• Promoted to back office and surgical coordinator position which duties included scheduling patients with hospital for inpatient or outpatient procedures.

• Displayed professional attitude and treated patients with considerable tact, understanding and empathy during sometimes stressful situations.

• Obtain verification of insurance coverage for inpatient/outpatient surgical procedures to include referrals from PCP where applicable.

• Schedule and coordinate surgical procedures and diagnostic testing with all surrounding area hospitals and imaging facilities.

• Evaluated and improved the existing surgical scheduling process.

• Coordinated the scheduling of surgical procedures accurately, recognizing the importance and relationship to patient care.

CareMount Medical Mount Kisco, New York

2018-2022

Surgical Scheduler

• Managed Physicians Surgery in the operating room (Northern Westchester and ASCW) and office schedule to ensure patient s satisfaction for a successful running practice.

• Responsible for Coordinating Surgical Procedures and diagnostic procedures.

• Assisting patients with their financial responsibilities as well as collecting any out-of-pocket expense.

• knowledgeable in ENT, Breast Surgery, Plastic Surgery, Dermatology, Ophthalmology, General Surgery.

• Making sure all Authorizations are finalized prior to surgery. Proficient in Pre- Certification with all participating Health Insurance plans

NYU Langone Medical Center Cortlandt Manor

2014-2018

Secretary One Intake

• Provides reception assistance. Screens telephone callers in a pleasant and professional manner; handles calls; takes messages or directs the caller to the appropriate person or area.

• Schedules routine appointments and follow ups for visits and procedures that do not require/or have already been pre-authorized. Prepares the daily schedule. Refers all inquiries regarding pre-authorizations/certifications to the Medical Secretary. Skills:

• Microsoft Office Suite

• Medical Clearance

• EMR

• Insurance Verification

Contact this candidate