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Customer Service Los Angeles

Location:
San Jacinto, CA
Posted:
January 28, 2024

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Resume:

KARIMA HUSSEIN

Los Angeles, CA *****

619-***-**** - ad2580@r.postjobfree.com

PROFESSIONAL SUMMARY

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. SKILLS

Glassware Management

Plates Presentation

Hospitality and Accommodation

Alcohol Ordering

Maintaining Glassware Stock

Cash Handling and Management

Safe Food Handling Procedures

Monitoring Alcohol Consumption

Custom Drink Preparation

Liquor, Beer and Wine Knowledge

Age Identification and Compliance

Cocktail List Development

Drink Consistency

Handling Difficult Customers

Identification Verification

Preparing Garnishes

Responsible Serving

Prepare Cocktails

Recipe and Menu Memorization

Staff Management

Cocktail Service

New Cocktail Creation

Craft Cocktail Preparation

Ordering Procedures

Customer Service

WORK HISTORY

06/2017 to 06/2021 Bartender

La Chuperia

Served high customer volumes during special events, nights, and weekends. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory. Kept bar presentable and well-stocked to meet customer needs. Followed alcohol awareness procedures for preventing excessive guest intoxication.

Adhered to state laws regarding alcoholic beverage services and customer regulations.

Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Explained daily specials and beverage promotions to exceed daily sales goals. Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty. Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Prepared custom drink orders by accurately measuring and mixing house ingredients.

Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

06/2013 to 06/2018 Bartender

Events

Completed requisitions to maintain required stock par levels. Developed creative bar menus and drink recipes by researching emerging industry trends.

Built relationships with vendors to manage orders and negotiate costs. Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Created attractive bar displays by strategically arranging bottles and glasses. Helped management plan and serve bar menu exceeding customer expectations. Prepared garnishes by evenly slicing and pitting fruits. Tracked bar stock levels and promptly replenished low materials to prevent shortages.

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory. Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.

Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Followed alcohol awareness procedures for preventing excessive guest intoxication.



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