Customer Service Support
Resume:
Chicago, IL *****
Jordan M. Anderson
PROFESSIONAL SUMMARY
Self-motivated and hardworking, with excellent interpersonal and communication skills.
SKILLS
• Problem solving
• Critical thinking skills
• Developing teamwork
• Developing self-confidence
• Organization
• Team building
• Customer service
• Customer support
• Communications
• Problem resolution
EXPERIENCE
Event Security - January, 2023 to Present
Rush Solutions - matteson, IL
• Used excellent communication and interpersonal skills to ensure smooth and efficient operations when interacting with all parties, including children, parents, management staff, and fellow team members. Searched and screened individuals to prevent the passage of prohibited items in accordance with security guidelines.
• Greeted attendees, double-checked invitations, and ensured proper seating.
• Greeted guests and directed them to the appropriate party, room, or activity. Unarmed Security Guard - August, 2022 to Present
Allied Universal® Security Services - Tinley Park, IL
• Monitored various facility areas from a central location using various CCTV feeds to ensure maximum coverage of critical areas.
• Completed full building and grounds patrols to spot and investigate concerns every [Timeframe].
• Patrolled buildings, facilities, and perimeter areas to prevent property damage.
• Communicated with supervisors about any issues that arose while on duty. Warehouse Production Associate - November, 2019 to April, 2021 Menasha Packaging - Minooka, IL
• Carefully organized boxes and balanced weight on product pallets for optimal storage and shipment.
• Stood, sat, bended, and walked for long periods of time while manually transporting warehouse materials.
• Stacked boxes, pallets, and other materials to increase productivity and safety.
Delivery & Rideshare Driver - September, 2019 to July, 2023 Uber driver - Johannesburg, GP
• Interacted with customers to determine their needs and sales opportunities.
• Was in charge of delivering food to the customer's location.
• Completed on-time deliveries by selecting the best and most efficient routes. Recreation Leader
University of Illinois Chicago - Chicago, IL
• Provided education and training for young adults ages 8 - 15 years to help them understand the importance of learning science, technology, engineering, and math. Program is designed to help youth increase their curiosity, inspire creativity, and teach them how to succeed.
EDUCATION
Emil G. Hirsch High School - Chicago, IL
Received Diploma
Accomplishments
• Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
• Awarded by management with multiple official commendations for personal achievement and contributions to the team.
Certifications
● 20 hrs Security Training Completed + Perc
● First Aid/CPR certified
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