Customer Service Support Specialist
Resume:
Nancy Deardeuff
Cuba, MO *****
*************@*****.***
Customer Support Specialist promoting over 12 years of commitment to support customers, business units, and other external and internal functions as needed by effective customer service and sales support results that enable meeting or exceeding goals. Promote a customer-focused culture by collaborating with remote personnel and internal groups, using customer service and support to enable an exceptional beginning- to-end customer experience. Use of independent and proactive thinking and decision making that creates strategies and tactics that obtain positive results for the company. Ready to utilize exceptional problem solving and decision making capabilities to secure a new role with a terrific organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Work Experience
Customer Service Support Specialist II
Brewer Science, Inc - Rolla, MO
November 2011 to September 2023
Term of Employment: 12years
Customer Support Specialist II
Brewer Science, Inc
# Support remote personnel and internal groups such as customer notification of change, customer complaints, and customer audits, as well as any other related situations as they arise. May also include sales support activities
# Drive initiatives targeted at improving customer satisfaction/perception through customer-focused process optimization and execution. Includes keen ability to make sound recommendations to improve processes and positive outcomes
# Direct customer engagement to achieve positive outcomes
# Drive documentation of customer issues and needs relative to customer relationships and service
# Act as a coach or mentor to remote customer advocacy/service and support personnel.
# Build customer and internal relationships at multiple levels, develop strategies and execute tactics that result in improved global customer satisfaction
# Perform training of processes and databases to Customer Service personnel and other internal groups within the organization
# Attended Management training classes.
# Familiar with RBA SAQs and Export Control Checks.
# Have been a member of the following teams: safety, CQST, ISO and quality systems internal auditor, housekeeping, and logistics.
# Have participated in internal customer audits.
# Sales experience with service relative to sales support and assist with customer issues and needs.
# Assist with receiving, reviewing, distributing, and the electronic filing of Customer Requests, Visit reports, quotations, contract review and other customer information in centralized and efficient manner. Shipping/Receiving/Export Clerk
Brewer Science, Inc
# Performed domestic and international shipping documentation and delivery in compliance with DOT/IATA regulations.
# Provided coverage in absence of Traffic Manager
# Cycle counts and annual inventory responsibilities as part of a Team. Maintain and update numerous data logs.
# Communicated with vendors, suppliers, freight carriers regarding incoming supplies and outgoing shipments. .
# Received incoming freight as per receiving process
# Loaded and unloaded trucks with pallet jack and forklift. Have been forklift certified
# Prepared shipping paperwork, including commercial invoices and bill of lading Additional experience
# injection and compression molding
# Chemical Manufacturing formulating batches
# operating various production related equipment and
# quality control/assurance.
Training
# Industrial blueprint reading
# Management training classes
# Internal Auditor training
# TS 16949
# ISO and quality systems internal auditor
Sales Support Representative
Brewer Science, Inc - 2 years
Term of Employment: 23 years
Export Clerk
Brewer Science, Inc - 2years
Title: Product Tech III
Term of Employment: 5 years
Inventory/Shipping/Receiving Clerk
Talema Electronics - Saint James, MO
Term of Employment: 2 years(Business Relocated)
MarBal Inc
101 Commerce Drive
Cuba MO
Industry: Thermoset Molding Mfg
Title: Mixer(batch Formulator),Press Operator, Quality Assurance/Control Term of Employment: 5.5 years(left for career advancement opportunity) Enterprise Drive
Gen Corp Automotive
Education
High school diploma
Rolla High School
1984
Skills
• Quality assurance
• Sales support
• Quality control
• Databases
• Communication Skills
• Forklift
• Strategic Planning
• Mentoring
• Organizational skills
• IATF 16949:2016
• Internal audits
• Organization/Time Management
• Customer support
• 5S
• SAP
• Logistics
• Blueprint reading
• Pallet jack
• Freight
• Filing
• Manufacturing
• Sales
• Quality systems
• Cleaning
• Load & unload
• ISO 9001
• Shipping & receiving
• Customer service
• Driving
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Outlook
• SharePoint
• Quality Management
• Supply Chain
Certifications and Licenses
IATA Certification
Forklift Certification
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