KAM EILEEN FERRARO

Florence, AZ ***** 630-***-****

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COMMERCIAL TRUCK DRIVER

Licensed Class A CDL Commercial Driver (no restrictions) with an unyielding work ethic and commitment to efficiently and safely navigating routes to guarantee incident-free, on-time deliveries. Personable and professional, with exceptional customer service and problem-solving skills. Strongly dedicated to being a team player and a superb communicator while building strong working relationships within the company, vendors, and clients.

PROFESSIONAL TRAINING

Certificate of Completion, Class A CDL Training, HDS Truck Driving Institute (Accredited), Tucson, AZ

LICENSURE AND ENDORSEMENTS

Class A Commercial Driver’s License, Tanker, Doubles and Triples, and Hazmat. TWIC Card.

AREAS OF EXPERTISE

Safety Customer Service Operations Relationship Management Policy & Regulation Process Improvement Scheduling Effective Problem Solving Guest Experiences Team Leadership Administrative Management

PROFESSIONAL EXPERIENCE

Otto Trucking Mesa, AZ

CDL 40 ft Single/Double Belly 10/2023 - Present

Transports aggregates to construction sites, roadways, parking lots, etc. Experience includes milling, excavation, and earthwork using 40 ft single and double belly trailers. Maintains weekly schedule, prompt arrival, and communication with other drivers, site supervisors, and Otto management. Other skills include proficiency with ground hand signaling, dumping aggregates onto grizzlies, consistent pre and post trip maintenance, and knowledge of current ADOT protocols and procedures.

No Tickets, Accidents, or Restrictions

Daily Use of Double Belly Trailer

HDS Truck Driving Institute Tucson, AZ

Student/Driver Trainee 09/2023-10/2023

Attended accredited truck driving institution to develop both the technical knowledge and personal skills, including general driving knowledge, combination vehicle, air brakes, pre-trip, manual and double clutching, straight backing, off set maneuver and parallel parking with a 53’ combination vehicle.

Obtained Class A CDL license, D11142092, EXP 10/4/31.

Endorsements: Tanker, Doubles and Triples, and Hazmat.

Gentiva Hospice Casa Grande, AZ

Volunteer Coordinator 03/2023-08/2023

Recruited, trained, and led a trustworthy group of volunteers. Set recruitment and retention plans. Coordinated daily functions, communicated responsibilities, and follow ups to ensure exceptional service. Drafted and submitted advertisements in local papers and online. Also conducted joint patient visits with other healthcare providers.

Boosted volunteer engagement and retention by representing volunteers and the organization within the community at local events, healthcare fairs, colleague career fairs, and volunteer appreciation events.

Facilitated regular meetings and trainings for volunteers, communicating processes and best practices, building rapport, and ensuring operational goals were consistently met.

Recognized as a top performer when providing compassionate, kind, and empathetic care.

Planned Career Break 02/2023 - 03/2023

Volunteered break from employment to transition into a more active healthcare role. Took experience from correctional facility management and began to prepare for a management role in hospice volunteer programs.

Trinity Service Group Florence, AZ

Food Service Supervisor 04/2022 – 02/2023

Encouraged and motivated staff within a correctional facility to uphold daily operations across all areas (order, cleanliness, and health code adherence). Supervised up to 40 inmates. Oversaw inmate labor and enforced strict food safety regulations pertaining to sanitation, handling, and storage. Supervised team members and labor delegation while maintaining the highest standards of integrity and professionalism.

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Trinity Service Group (Continued)

Recognized for commitment, effective communication, cooperation, and relationship management as a leader.

Identified and implemented concepts to enhance work productivity and quality throughout teams.

Obtained FEMA certification.

Valentino’s Eatery Florence, AZ

Server/Bartender 07/2019 – 03/2022

Kurbside Kuts Mobile Dog Grooming Yorkville, IL

Owner/Operator 12/2012 – 06/2019

Launched exceptional, top-notch services across the Greater Chicagoland area, caring for a wide range of animals and clientele. Offered custom packages based on breed standard, temperament, and individual needs. Coordinated service routes, marketing, accounting, inventory, ordering, and payment processing. Conducted financial reporting and new business development to guarantee customer service and solidify retention.

Awarded Choice Awards for “One of the Best Groomers” 2014-2019.

Presented with the Chamber of Commerce Business Leadership Recognition Award.

Acquired Master Groomer Certification.

Municipal Pipeline Technologies Aurora, IL

Owner/Operator 04/2008 – 03/2012

Developed a $4M book of business across a 3-state market promoting new and existing product lines. Led sales cycle processes from prospecting and marketing to facilitating compelling demonstrations to close on sales.

Sharpened business development skills with demonstrated results by solidifying new contracts for each fiscal new year via intense prospecting and gaining trusted referrals.

Bolstered bottom-line profits by transforming MPT into a brand name used by the majority of the Greater Chicagoland region.

Positioned the City of Wheaton as a top customer and gained recognition as their top vendor from 2009 – 2012.

Clubland’s of Joliet HOA Plainfield, IL

Assistant Club Manager 09/2005 – 04/2008

Directed day-to-day facility expectations to provide enjoyable and safe guest experiences. Monitored inventory levels, placed orders, and kept merchandise stocked. Guided event planning as well as children’s programming and aided the coordination of all management duties. Drafted and collaborated on newsletters and news for audiences.

EDUCATION & CERTIFICATIONS

oCertificate of Completion, Class A CDL Training, HDS Truck Driving Institute, Tucson, AZ

oCPR Certified

oMaster Groomer Certification

oPet First Aid & CPR via Barkleigh Productions, Inc.

oIllinois Professional Groomers Association Certification

oGroom West Educational Seminar for Advanced Pet Care

oFEMA National Response Framework IS-00100.c Certification

oIncident Command System IS 00800.d Certification

oServSafe Food Handler’s Certification

PROFESSIONAL AFFILIATION

Member of CAHPS Champions

TECHNICAL SKILLS

Microsoft Office (Word, Excel), PC, Mac OS, POS systems

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