Operations Coordinator Assistant Manager
Resume:
Marlon McDonald
Philadelphia, PA *****
*******************@***********.***
Authorized to work in the US for any employer
Work Experience
Operations Coordinator
Carvana Logistics - Delanco, NJ
June 2019 to November 2022
I concentrate on the staging percentage, staging fails, and pending units. I have to be proactive in my decision making so as to see a potential fail due to cross docking, mechanical, or cosmetic issues before they happen. Catching these issues can have a huge impact on the customer's experience. I came up with a process to implement that brought our staging percentage to 98% from 88%. As a result, I save Carvana tens of thousands of dollars each day. I have to communicate effectively and efficiently to various vendors, customers, 3rd party drivers, and departments such as but not limited to corporate insurance, senior management, dispatch, post production, market ops, etc. I have to delegate certain things if needed to achieve the goal.
Independent Contractor
PDX Parts Distribution Xpress - Philadelphia, PA
April 2016 to May 2019
I made deliveries for an auto parts company to various businesses. Assistant Manager
Pathmark
2011 to 2015
I was the manager and handled all concerns and issues. I made the schedules, accepted or denied the employees vacation times, handled disputes, and ensured all of the work policies were upheld. I had to administer various different procedures and I was responsible for hiring and firing. Laborer
Queens Construction - Pleasantville, NJ
November 2006 to August 2008
I performed all home remodeling duties including but not limited to sheet rock, cabinet installation, tiles, plumbing, painting, hard wood flooring, carpet installation, framework, etc. Animal Handler/Hot Air Ballon Operator
Philadelphia Zoo - Philadelphia, PA
August 2002 to November 2003
I worked with the wallabies for a while then I started to operate the Zoo balloon. Education
BA
University of Phoenix
Skills
• Customer Service (6 years)
• Multilingual
• Live Chat
• Computer Operation (2 years)
• Help Desk
• Salesforce (2 years)
• Account Management
• Management (3 years)
• Logistics (3 years)
• Network Support
• Jira (2 years)
• Leadership (8 years)
• Strategic planning (2 years)
• Dealership experience (3 years)
• Courier
• Transportation planning
• Process improvement
Awards
Employee of the quarter
March 2022
Kennel Experience
Certifications and Licenses
Servsafe certification
June 2018 to June 2023
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