Sales Representative Customer Experience
Resume:
Blake C. Dawkins
Arden, NC 28704
ad24z4@r.postjobfree.com
Professional Experience
Sales Representative - Sunshine Chevrolet, Arden NC (August 2023-present)
oBuild rapport with past and current customers to increase customer base and enhance customer experience.
oUnderstand specifications and features of Chevrolet cars as well as distinctions between internal models and external competition.
oWork with finance team to find optimal rate for customer while ensuring minimal risk for the dealership.
oSince starting, have improved sales revenue by 4.3% ($19k) in 3 months on average.
Sales Admissions & Intake Sales Coordinator – HCANA, Asheville NC (July 2022 -July 2023)
oResponsible for handling intake calls from potential applicants/patients.
oConvince customers that inpatient treatment was not only the best option for them (when appropriate), but also that HCANA was the best option for them as far treatments centers in the Western North Carolina area.
oIncreased patient intake by 12.8% (7 per month to 8 on average) while maintaining rigorous applicant standards.
Flooring Specialist & Head Sales - Lowe’s, Asheville NC (2018 – July 2022)
oExpert in flooring products and deciphering customer requests as to understand what exactly what was needed in their situation.
oHave an intimate understanding of our own products for when customers had a specific request with limited terminology and explanation of what they were looking for.
oOversee other employees (with high turnover rate) to ensure they are providing customers the highest possible experience in the store.
oConsistently high Medallia score when specifically referred to through customer feedback on the online portal.
oHelped oversee positive store quota achievement year after year.
Service Writer - Carl Hogan Toyota, Columbus MS (Jan 2016 – Dec 2017)
oAnswer questions from customers and service providers.
oUse expert knowledge to understand the client's problems and explain their needs to staff for satisfactory service delivery.
oSchedule appointments, process orders, monitor delivery and handle customer complaints.
Flooring Installer - John Yarbrough Flooring, Starkville MS (Jan – Dec 2015)
oWork with supervisor and manager to properly install flooring for customers.
oFollow industry standards to ensure company is properly reflected with minimum liability.
oRequest customers who had overwhelmingly positive experiences to provide online feedback for the company.
Education
East Mississippi Community College; Successful Completion of EMT Program 2016 (3.5 GPA)
Mississippi University; January – December 2014; Studied Nursing (3.65 GPA)
East Mississippi Community College; Graduated December 2013; Associate in General Studies/Pre-Med (Nursing Path) (3.65/4.0 GPA)
Awards & Acknowledgements
Active Member of DECA & FFA
Mississippi Division III, 6A Cather of the Year in High School 2009, 2010, 2011
Ten-Time Service Star Award Recipient
Silver Star Customer Service Award
Multiple Performance Bonuses
Multiple Time Flooring Sales Specialist of the Month for Western NC Region
Skills
Written Communications
oE-mail and other text-based inbound/outbound media.
Oral Communications
oCold-calling, inbound calls, oral presentations, proposals.
Adept with current computer technologies
oExcel, Salesforce
Customer Service Specialist
oAble to build rapport with customers quickly and establish trust.
References
Tammy Sprinkle
Assistant Store Manager Lowe’s
19 McKenna Road Arden NC 28704
Darren Zusack
Former Store Manager Lowe’s
89 S Tunnel Road Asheville, NC 28805
Nic Nelson
Former Assistant Store Manager Lowe’s
89 S Tunnel Road Asheville, NC 28805
Cole Bushby
Project Manager
Brock Mountain Land Company
Mark Baldwin
Operations Manager
Mitchell Distributing, Inc.
Tupelo, MS
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