Project Management Team Leader
Resume:
Email:
mwambo**@gmail,com
*** ****** ** *** ***, Lewiston ME 04240. United States
Phone:
Date of Birth
Nationality:
Tanzania/American
Link:
https://www.linkedln.com/in/agnes-mwambo-97b09b54
Skills:
Team Leader, Project Management, Process implementation, Team Liaison, Data Management and self-Motivated.
Languages:
English -Advanced
Swahili - Advanced
REFEREES:
Lwitiko Mwalukasa (CEO)
Tanzania Institute of Project Management
P.O Box 11161, Azikiwe Street,
Dar es Salaam, Tanzania.
Mobile: +255-*********
Rakesh Kukreja
iSAT Africa Ltd FZC,
Dar es salaam, Tanzania
Email: ******@**********.***
Mobile: +971*********
Said Nyamatama
155 Lisbon ST APT #201
Lewiston ME 04240
Email: *********@*****.***
Mobile No. 669-***-****
EDUCATION:
DEGREE IN CYBERSECURITY AND DIGITAL FORENSICS.
Central Maine Community College
2023 – To-date
DEGREE IN ARTS – GENERAL STUDIES
Central Maine Community college
2022-2023
POSTGRADUATE DIPLOMA:
oProject Management Professional
Tanzania Institute of Project Management Dar es salaam
2018
INTERNATIONAL ADVANCED DIPLOMA:
oComputer Science
Institute of Management and Information Technology
Dar es salaam 2010.
CERTIFICATE:
oUniversity of Ardhi, Dar es salaam 2004
AGNES KHAMIS MWAMBO
Proactive, customer Oriented, Management professional with
Over 8 years of experience in reputable telecom companies.
Received several awards for delivering outstanding services and
have consistently surpassed my target KPIs for the companies.
EXPERIENCE:
PATIENT SERVICE REPRESENTATIVE:
B Street health Center – St. Mary’s Hospital
Lewiston, Maine
March 2023 - Today
Scheduling patients for treatment
Collecting payments
Answering phones
Confirming patient appointments
Utilizing our patient communication system
Verifying all necessary paperwork is completed
Handling referrals to specialists
Monitoring patients who have yet to schedule treatment
Verifying Insurances
CUSTOMER SERVICE SPECIALIST:
Sodexo – CMMC SRC – Hospitals.
Lewiston Maine
February 2023 – March 2023
Interacts with customers via telephone.
Emails, online chat.
In person to provide support to patients.
Information on an assigned product or service.
Ensures that appropriate actions are taken to patients
Restore customers problems and concerns
PRODUCTION HELPER
Lepage Bakeries, 354 Lisbon ST.
Lewiston, ME 04240.
USA.
June 2022 – January 2022
Responsibilities:
Performs routine tasks using standard procedures
and equipment.
Maintains cleanliness of work area(s).
Practices and complies with all company policies
and procedures including safety and work rules, etc.
Performs other duties as directed by supervision.
Ensures compliance with all company policies and
procedures (EEO, Sexual Harassment, Safety,
Sarbanes Oxley, etc.)
Performance of other duties which are deemed
by management to be an integral part of the job,
including but not limited to fulfillment of work schedules,
adherence to attendance policies, and other applicable
operating rules, policies and procedures
PROJECT S AND SERVICE DELIVERY:
iSAT Africa Ltd FZC, Dar es salaam
Company Profile: ISP (Fixed satellite solution
service provider)
October 2021 – May 2022
Responsibilities:
Remote work on projects and service delivery
Manage a portfolio of assigned technology projects
in conjunction with the organization’s technology and
business goals
Ensure projects are delivered on-time, within scope,
and within budget using Project Management
deliverables such as project plans, project budgets,
status reports, and risk/issue logs
Manage changes to project scope, schedule, and
costs using appropriate verification techniques
Manage multiple managed services vendors holding
them to agreed-upon SLAs and quality metrics
Lead definition of scope and objectives for new and
requested projects, involving all relevant stakeholders
and ensuring technical feasibility
Report and escalate to IT management and the
IT Steering Committee as needed
Effectively manage, document, and communicate
project risk
Manage project documentation, agreements, and
contracts
PROJECT LEADER:
Simba Net Tanzania Ltd, Dar es salaam,
Company Profile: ISP
May 2015 – September 2018.
Responsibilities:
Directing and monitoring all projects implementations
by Phases until closure.
Conducting daily and weekly departmental meetings.
Recommend process and system improvements such as
Project management processes and online database.
Directing planning, budgeting, vendor selection and
Quality assurance efforts
Maintaining vendor relations and developed ne
policies within the department.
CONTRACT MANAGER:
Huawei Technologies (T) Co. Ltd
Company Profile: GSM/GPRS Telecom, Dar es salaam
March 2009 – April 2013
Responsibilities:
Billing management and ensure accuracy of billing
trigger and revenue return.
Contract analysis to identify contract fulfillment key
requirements and constraints.
Clarifying 3 billing elements (milestones, amount and
Supporting documents).
Provide one stop po status, information promote
problem Solving to ensure contractual delivery.
Pre-sales support and contract registration.
Initiating key partnership which resulted in 80% revenue
growth.
Documentations and dissemination during acquisition.
NETWORK ENGINEER
Simba NET (T) Ltd, Dar es salaam,
Company Profile: ISP
March 2005 – March 2009
Responsibilities:
Direct working with support team department to achieve
Clients logged complaints.
Router configurations, switches, Modems, VoIP, Linksys
and Aperto wireless devices.
Online troubleshooting of networks on both LANS and
WANS.
Maintaining servers (Web Servers, DNS Servers, Mail
Servers, Mrtg server and OpManager Server.
Analyzing departmental documents for appropriate
Distribution and filling.
Contact this candidate