Email:

mwambo**@gmail,com

*** ****** ** *** ***, Lewiston ME 04240. United States

Phone:

+1-669-***-****

Date of Birth

**-**-****

Nationality:

Tanzania/American

Link:

https://www.linkedln.com/in/agnes-mwambo-97b09b54

Skills:

Team Leader, Project Management, Process implementation, Team Liaison, Data Management and self-Motivated.

Languages:

English -Advanced

Swahili - Advanced

REFEREES:

Lwitiko Mwalukasa (CEO)

Tanzania Institute of Project Management

P.O Box 11161, Azikiwe Street,

Dar es Salaam, Tanzania.

Mobile: +255-*********

Rakesh Kukreja

iSAT Africa Ltd FZC,

Dar es salaam, Tanzania

Email: ad24yv@r.postjobfree.com

Mobile: +971*********

Said Nyamatama

155 Lisbon ST APT #201

Lewiston ME 04240

Email: ad24yv@r.postjobfree.com

Mobile No. 669-***-****

EDUCATION:

DEGREE IN CYBERSECURITY AND DIGITAL FORENSICS.

Central Maine Community College

2023 – To-date

DEGREE IN ARTS – GENERAL STUDIES

Central Maine Community college

2022-2023

POSTGRADUATE DIPLOMA:

oProject Management Professional

Tanzania Institute of Project Management Dar es salaam

2018

INTERNATIONAL ADVANCED DIPLOMA:

oComputer Science

Institute of Management and Information Technology

Dar es salaam 2010.

CERTIFICATE:

oUniversity of Ardhi, Dar es salaam 2004

AGNES KHAMIS MWAMBO

Proactive, customer Oriented, Management professional with

Over 8 years of experience in reputable telecom companies.

Received several awards for delivering outstanding services and

have consistently surpassed my target KPIs for the companies.

EXPERIENCE:

PATIENT SERVICE REPRESENTATIVE:

B Street health Center – St. Mary’s Hospital

Lewiston, Maine

March 2023 - Today

Scheduling patients for treatment

Collecting payments

Answering phones

Confirming patient appointments

Utilizing our patient communication system

Verifying all necessary paperwork is completed

Handling referrals to specialists

Monitoring patients who have yet to schedule treatment

Verifying Insurances

CUSTOMER SERVICE SPECIALIST:

Sodexo – CMMC SRC – Hospitals.

Lewiston Maine

February 2023 – March 2023

Interacts with customers via telephone.

Emails, online chat.

In person to provide support to patients.

Information on an assigned product or service.

Ensures that appropriate actions are taken to patients

Restore customers problems and concerns

PRODUCTION HELPER

Lepage Bakeries, 354 Lisbon ST.

Lewiston, ME 04240.

USA.

June 2022 – January 2022

Responsibilities:

Performs routine tasks using standard procedures

and equipment.

Maintains cleanliness of work area(s).

Practices and complies with all company policies

and procedures including safety and work rules, etc.

Performs other duties as directed by supervision.

Ensures compliance with all company policies and

procedures (EEO, Sexual Harassment, Safety,

Sarbanes Oxley, etc.)

Performance of other duties which are deemed

by management to be an integral part of the job,

including but not limited to fulfillment of work schedules,

adherence to attendance policies, and other applicable

operating rules, policies and procedures

PROJECT S AND SERVICE DELIVERY:

iSAT Africa Ltd FZC, Dar es salaam

Company Profile: ISP (Fixed satellite solution

service provider)

October 2021 – May 2022

Responsibilities:

Remote work on projects and service delivery

Manage a portfolio of assigned technology projects

in conjunction with the organization’s technology and

business goals

Ensure projects are delivered on-time, within scope,

and within budget using Project Management

deliverables such as project plans, project budgets,

status reports, and risk/issue logs

Manage changes to project scope, schedule, and

costs using appropriate verification techniques

Manage multiple managed services vendors holding

them to agreed-upon SLAs and quality metrics

Lead definition of scope and objectives for new and

requested projects, involving all relevant stakeholders

and ensuring technical feasibility

Report and escalate to IT management and the

IT Steering Committee as needed

Effectively manage, document, and communicate

project risk

Manage project documentation, agreements, and

contracts

PROJECT LEADER:

Simba Net Tanzania Ltd, Dar es salaam,

Company Profile: ISP

May 2015 – September 2018.

Responsibilities:

Directing and monitoring all projects implementations

by Phases until closure.

Conducting daily and weekly departmental meetings.

Recommend process and system improvements such as

Project management processes and online database.

Directing planning, budgeting, vendor selection and

Quality assurance efforts

Maintaining vendor relations and developed ne

policies within the department.

CONTRACT MANAGER:

Huawei Technologies (T) Co. Ltd

Company Profile: GSM/GPRS Telecom, Dar es salaam

March 2009 – April 2013

Responsibilities:

Billing management and ensure accuracy of billing

trigger and revenue return.

Contract analysis to identify contract fulfillment key

requirements and constraints.

Clarifying 3 billing elements (milestones, amount and

Supporting documents).

Provide one stop po status, information promote

problem Solving to ensure contractual delivery.

Pre-sales support and contract registration.

Initiating key partnership which resulted in 80% revenue

growth.

Documentations and dissemination during acquisition.

NETWORK ENGINEER

Simba NET (T) Ltd, Dar es salaam,

Company Profile: ISP

March 2005 – March 2009

Responsibilities:

Direct working with support team department to achieve

Clients logged complaints.

Router configurations, switches, Modems, VoIP, Linksys

and Aperto wireless devices.

Online troubleshooting of networks on both LANS and

WANS.

Maintaining servers (Web Servers, DNS Servers, Mail

Servers, Mrtg server and OpManager Server.

Analyzing departmental documents for appropriate

Distribution and filling.

Contact this candidate