SHERRIA SLAUGHTER

ad24yt@r.postjobfree.com

I’m a hardworking individual with years of managerial and customer service experience. I’m very professional, outgoing and looking to advance my skills in customer service. I want to gain employment with an organization that can strengthen my abilities and my current skills with the option to grow and learn.

EXPERIENCE

OCT 2019 – PRESENT

FREIGHT AGENT, good friends and associates, llc

Provide freight dispatch services to customers by coordinating shipments of goods from origin to destination. Handle customer inquiries, complaints, and requests for special handling. Assist with load planning and scheduling. Monitor the status of incoming shipments. Maintain accurate records of all shipments and their progress through the system.

JULY 2021-NOV 2022

DIABETES SUPPORT COACH, UNIVERSITY OF FLORIDA

Provides education and case management services to chronic care patients, which includes patients with Diabetes. Diabetes Support Coach Coordinator act as an educator, Care Coordinator, resource and advocate for all patients at participating clinics. Diabetes Support Coach will assess and develop a care plan in collaboration with the care team (Primary Care Provider, Nutritionist, Healthy living Coach, patient, and any other essential members of the clinic team) with providing health education services. The Diabetes Support Coach is responsible for developing a positive relationship with patients and assisting the patient through the process of actively working towards optimal health and glycemic control by providing support, encouragement, and education. Conduct outreach. Organizes diabetic clinics and educational events, tracks diabetic patients, and maintains records for grant reporting. Works collaboratively with the provider, dietician, pharmacist, healthy living coach, QI, case managers, all care teams, and the Health Education Department. Visits villages for education functions and organizes community outreach and health fairs in schools and community settings. Provides nutrition and diabetes resources to patients and their families. Works collaboratively with the Grant Management Department to provide input regarding the needs of the program.

DEC 2018 – OCT 2019

TAX RECORDS SPECIALIST II, miami-dade county tax collector

I have close contact with the public daily. Using my customer service skills, processing vehicle titles, vehicle registrations, disable parking placards and related records. I process various records requiring my knowledge of established procedures, regulations and inquires. My role requires me to use my skilled typing and knowledge of the operation of cash registers validating machines and other standard office equipment. Maintaining records for a large volume of cash receipts in payments of taxes, fees and registrations. Handle high call volume from the public and employees. Respond to emails from the public about vehicle inquiries and documents needed to process transactions.

MAR 2015 – JAN 2019

COMMUNITY OUTREACH SPECIALIST, STATE OF FLORIDA

With my knowledge of FDLIS, NLETS, FRVIS, DAVID and ORION programs, I determined and process customers eligibility to obtain a driver’s license, ID card, vehicle registrations, renew and replace disable parking placards. The state’s mobile services unit (Florida License on Wheels), I was able to provide more convenient and accessible services to our customers who didn’t have easy access to get to their local Driver License office. With my knowledge of driving safety, I provide information and educate the local schools, community centers and elderly events about a safer Florida. I trained and supervised employees, managed unit inventory and company vehicle. Processed payments (debit cards, credit cards, cash and checks) managed unit deposits, close out reports daily with petty cash/company issued credit cards. I maintain and manage daily/monthly/quarterly reports. Respond and send emails to potential customers trying to find out about the services provided by the mobile Driver License office.

MAY 2011 – MAR 2015

DRIVER LICENSE EXAMINER I, STATE OF FLORIDA

Examining and processing customers for Florida ID/Driver License. I administer driving test and give information on how to obtain a Florida ID or Driver License. I also handle large amounts of cash, when I'm cashiering or counting money for the opening of the day or the close of the day. I open and prepare the office for the beginning of the day and do closing of the day. I also assist in the training of new employees. I processed fingerprints for customers applying for CDL license with a Hazmat endorsement, new hires and Florida Highway Patrol new hires.

AUG 1999 – JAN 2009

SCHOOL BUS DRIVER, MIAMI DADE COUNTY PUBLIC SCHOOLS

Writing reports, transporting students to and from school and activities, maintaining the cleanliness of the bus, daily inspections, communicating with two-way radio and writing reports.

OCT 1993 – FEB 1997

SUPERVISOR, ARGENBRIGHT security

Making sure all officers were on their post, making sure machines were in operating order, scanning passengers and their belongings before they board aircraft, writing reports. I assist in training employees.

EDUCATION

AUGUST 1992

DIPLOMA, miami jackson senior high school

General studies

AUG 1993-1995

CRIMINAL JUSTICE, miami dade college

AUG 2018

CRIMINAL JUSTICE, Eastern gateway college

SKILLS

20+ years of customer service experience

Proficient in Microsoft Office

Team player & works well independently

Great time management

Work well under pressure

Great attitude

ACTIVITIES

American Association of Motor Vehicle Administrator (AAMVA)

Hospitality & Tourism Management Certificate

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