It Support Entry Level

Manhattan, New York, NY, ***** +1-201-***-**** *********@*****.***

LinkedIn URL: https://www.linkedin.com/in/breifne-o-reilly-3449b7203/

Profile Summary

I recently moved from Ireland, on a J-1 graduate visa, seeking an entry-level IT role to leverage my passion for technology. I possess excellent IT, interpersonal and communication skills. I am eager to contribute to a dynamic team with experienced professionals, I demonstrate a strong work ethic and a commitment to continuous learning. I am prepared to actively engage and thrive in any position that enables me to demonstrate a commitment to excellence and a proactive approach to contributing to organizational success.

Work Experience

Medtronic: Parkmore, Galway, Ireland January 2022 – June 2022

Role: IT Support Technician

Responsibilities

-User Support and Issue Resolution: Provided efficient and timely level 1 and 2 technical supports to end-users, addressing hardware and software issues promptly. Ensured minimal downtime by diagnosing and resolving IT-related problems for employees.

-Hardware and Software Management: Installed, configured, and maintained computer systems, servers, and peripherals. Managed hardware and software inventory, optimizing resources and reducing costs.

-Resolved Computer-Related Issues: Used a ticketing system to log and track the progress of each support request. Analyze and diagnose hardware and software problems reported by users. Perform hardware repairs or replacements for faulty components such as batteries, keyboards and drives. Processed over 100+ tickets weekly.

-Network Management: Maintained and troubleshooted network connectivity issues, ensuring a stable and secure network environment. Collaborated with network teams to optimize network performance.

-Security Compliance: Implemented and enforced IT security policies, ensuring compliance with industry regulations. Conducted security assessments and implemented measures to safeguard sensitive data.

-Innovation and Process Improvement: Introduced and implemented innovative solutions, improving overall IT efficiency. Identified and implemented process improvements, enhancing the overall IT support framework.

Fonez: Galway, Ireland September 2019 – May 2020

Role: Technician

Responsibilities

-Device Diagnostics: Conducted diagnostic tests to identify hardware and software issues.

-Repairs and Maintenance: Replaced damaged components.

-Customer Service: Dealt with customers in a professional manner.

Skills

Personal: Communication, Teamwork, Problem Solving, Customer Service, Attention to Detail

Technical: Troubleshooting, Cable Management, PC Imaging, Port Patching, HTML, SQL, Microsoft 365

Education

2019-2023: Bachelor of Science (Hons) Business Information Systems

Atlantic Technological University (ATU)

Key Courses: Business Intelligence, Information Systems Development, Analytics, Data Modelling, Digital Business, Cloud Infrastructure, Business Strategy and Information Systems, Web Systems

Volunteering

GAA sports club fundraiser

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