Customer Service Data Entry

AK Alissa Kessler

Thornville, OH ***** 740-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS Production Monitoring

Regulatory Compliance

Schedule Management

Trend Tracking

Coaching and Mentoring

Employee Evaluation

Relationship building

Public speaking

Goal setting

Conflict resolution

Time management

Training and development

Critical thinking

Organizational skills

Adaptability

Customer focus

Change management

Effective communication

Problem solving

Decision making

Quality Improvement

Team Supervision

Documentation and Reporting

Attention to Detail

Analytical Thinking

Leading Team Meetings

Daily Workflow Improvement

People Management

Problem-Solving

Call Center Operations

WORK HISTORY TEAM LEAD 05/2010 to 02/2023

Sedgwick CMS Dublin, OH

Process electronic E-bills for ODRC

Track employee productivity

Adhoc reports

Track employee attendance

Create workflows for new processes

Train employees

Completed employee yearly evaluations

Customer Service

Data Entry

Faxing

Filing

Improved team productivity by implementing efficient project management strategies and streamlining communication channels. Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives. Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.

Established clear performance metrics for the team which helped in tracking progress towards set targets effectively. Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Trained new team members by relaying information on company procedures and safety requirements.

Coached team members in techniques necessary to complete job tasks. Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Managed schedules, accepted time off requests and found coverage for short shifts.

Developed monthly and daily production output plans to deliver on customer service and financial metrics.

Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards. Built strong relationships with customers through positive attitude and attentive response.

Devised and implemented processes and procedures to streamline operations.

PATIENT SUPPORT ASSOCIATE 04/2006 to 05/2010

Grant Medical Center Columbus, OH

Maintained accurate patient records by diligently updating electronic health systems.

Assisted medical staff with various tasks, ensuring smooth and efficient operations.

Provided comfort and emotional support to patients during difficult medical situations.

Adhered to strict confidentiality guidelines while managing sensitive patient information within electronic health systems.

Assisted in the training of new Patient Support Associates, sharing best practices and fostering a supportive work environment. Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Provided excellent customer service to patients and medical staff. EDUCATION Certificate Medical Billing And Coding 06/2010 Fortis College - Centerville, Dayton, OH

Dean's List [Semester and Year]

[Number] GPA

High School Diploma 06/1999

Sheridan High School, Thornville, OH

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