Andrea Armold

***** * ***** **** ** Lot **-**

Davie, FL 33325

Phone: 954-***-****

Email: ad24tx@r.postjobfree.com

Objective

Dedicated and goal-oriented professional with experience nurturing positive client relationships to drive key business metrics, such as client satisfaction. Adept at streamlining processes, enhancing productivity, and developing customer service solutions. Ability to launch sales programs that generate record-setting sales revenues. Looking to bring superior communication, analytical, and problem-solving skills to achieve sales targets Ability Summary

Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. Experience in providing administrative support to the department: filing, opening mail, typing and answering phones. Eight years experience preforming administrative and clerical support experience required. Skills and Abilities:

• Demonstrates customer service skills

• Must have customer service skills and telephone

etiquette

• Highly thorough and dependable

• Requires integrity and trust

• Friendly and service-oriented

• Must have sense of humor, work/life balance and decision quality

• Strong verbal and written communication skills

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Ability to work independently and as a member of a team

• Flexibility to operate and self-driven to excel in a fast- paced environment

• Capable of multi-tasking, highly organized, with excellent time management skills

• Detailed oriented with excellent follow-up practices Employment History

House Cleaner

Andrea Armold, FL 07/2016-Now

Excellent interpersonal and client relation skills demonstrated through retention and increase of client base.

Four years attainment of 100% customer retention rate through expert relationship building skills and a commitment to solution-focused, service approach.

Education and Training

Call Center Agent

DNA Financial LLC, Fort Lauderdale, FL 08/2020 - 09/2022

Drive sales through engagement with customers, suggestive selling, and sharing product knowledge, contributing to $3 million+ in quarterly sales

Place 15+ outbound calls daily and scheduled appointments while responding to customer queries with accuracy and courtesy

Exceed all set sales goals by 5%+ while providing outstanding customer service, which has enhanced the company's revenue and productivity targets

Home Health Aide (HHA)

Home Health, Margate, FL 02/2015 - 07/2015

* Help clients in their daily personal tasks, such as bathing or dressing

* Provide basic health-related services according to a client's needs, such as checking vital signs or administering prescribed medication at scheduled times

* Do light housekeeping, such as laundry, washing dishes, and vacuuming in a client's home

* Organize a client's schedule and plan appointments. Waitress

Bolivian Colony in Boynton Beach Mall, Boynton Beach, FL 08/2007 - 02/2008

Sold German dishes to diverse customers on a daily basis increasing sales in 2% annually.

Advertised, marketed, and recommended menus to ensure customer satisfaction.

Communicated product knowledge to customers facilitating decision making.

Created a welcoming environment to customers providing a pleasure dining experience.

Trained and supervised 5 new employees on gourmet mission and goals to enhance customer satisfaction.

Assisted manager in daily operation dealing with customer complaints creating alternatives solutions and problem solving their needs

Hostess

Boston's on the Beach, Delray Beach, FL 02/2008 - 08/2008

Planned, managed and supervised events for up to 50 people.

Provided optimum customer service in an establishment that serves 300 to 400 patrons during peak business hours

Patient Care Technician . 06/2013

Vocational School Certificate

Sheridan Technical Center, Hollywood, FL

Associate's Degree 01/2024

Broward College, Fort Lauderdale, FL

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General Education Diploma. 02/2000

Pitt Community College

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