Professional Qualification Summary

Years of Professional IT Service

10+

Emergency on Call Availability

Yes: day, morning, night, weekends

Driver’s License

Yes: Valid, Issue State: GA

Clean Driving History

Specialized Experience

Advanced skillset in the following areas:

Software Applications, Analysis and Support, Business Application Software

End-user Department /Development/ Management, Expert in vendor, personnel, government agency relations and customer support, Software management and resolution management, Configuration and Operation Management in technical software solutions, Project Management

MS Exchange Systems in all areas of application, Technical Training in software packages, Management skills in contract management, consultant, and business relationships

Education, plus 10 years’ experience in IT Support

Degree: A/A: Associates of Arts and Computer and Information Sciences, 2008, South Carolina State University, Orangeburg, SC

Continuing Education for Major in Computer Graphics, 2008-present, continuing education, from South Carolina State University, Orangeburg, SC

Degree: Diploma Cross Creek High School, 2004

MS Application Systems and Professional Training

MS Project, Personnel Management

Mitigated Hacking Procedures

Security System and Procedure Updates, Virus Reports and Protection Software/Systems, Peripheral Device Management

Adobe Creative Suite Proficiency and Tenable Nessus

Key

Strengths

Procedure documentation, Organization, Time management Communication

Interpersonal skills, Prioritization in IT Support, Data Utilization, Verbal, and Math skills, Training/development

Multitasking, Email and Mobile Marketing, Channel Growth Tracking, Network Security, Supervision of personnel, familiarity with local, state, and federal legal requirements and county policies

Excellent oral and written communication skills

Calvin Norman

1905 Pine Hollow Drive, Augusta, GA 30906

ad24s4@r.postjobfree.com 706-***-****

Objective: Accomplished Application Specialist with proven success in driving innovation and early adoption of emerging technologies and platforms. Expert in managing relationships with high-profile clients in need, of results-driven strategies. IT Professional, Business Management and Support both Technical and Network in Integration Management. Seeking executive level role in Professional IT Management and Support.

EXPERIENCE:

Application Specialist, FAIRFIELD, Industries, Ft. Gordon/Ft. Eisenhower, GA

10/2018-07/2023

Provided implementation support of vendor-supplied business application software in an end-user department. Provided thorough and accurate documentation of software problem resolution procedures in a management-approved format.

Planned, conducted, and technically directed projects or major phases of significant projects. Worked with customer to define system software applications, developed technical solutions, and participated in the installation, configuration, operation, and maintenance of approved technical software solutions. Coordinated with IT staff, vendors, and end users to ensure successful resolution of projects. Responded to emergency technology support issues in their area(s) of responsibilities. Maintained and administered MS Exchange email system. Created, managed, and removed email boxes, distribution lists, and contact directories. Enforces mailbox rules, sizes, and security policies. Provided technical training to faculty and staff on current and new software packages. Maintained quality service by establishing and enforcing organization standards.

Cyber Security Specialist, RENDITION, Infosec, Augusta, GA

08/2014 – 10/2018

Provided technical training to faculty and staff on current and new software packages Oversaw credentialing activities for all employees, contractors, and consultants. Maintained a strong sense of teamwork and executed programs by communicating with colleagues to ensure consistent security. Monitored confidential company data and mitigated hacking through network systems updates. Monitored users’ data files and regulated access to protect secure information. Engineered, maintained, and repaired security systems and programmable logic controls. Provided recommendations on needed improvements in security systems and procedures. Monitored computer virus reports to determine when to update virus protection systems. Conducted security audits to identify vulnerabilities.

Social Media Coordinator/ Founder, BANDTUBE HD

Augusta, GA

05/2003 -08/2014

Tracked and analyzed social media and online marketing initiatives. Generated interest for new and upcoming product and service releases by managing social media accounts. Documented all important interactions with fans in an archived file so that it was available at any time. Analyzed key performance indicators monthly, applying data analytics to drive future strategic planning. Corresponded with social media clients to utilize positive feedback and posts to better promote the brand. Produced blog posts, pay-per-click ads, and promotional content. Spearheaded creation of blogs and social media content. Kept tabs on what competitors were posting on social media channels through dedicated research skills. Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans. Wrote social media content to increase engagement with customers. Devised results-driven strategies based on clients' needs.

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