SONJAH SUMMERS

Queens, NY ***** 347-***-**** ad24rg@r.postjobfree.com

OBJECTIVE

Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem- solving ability can be useful in serving the public. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy while resolving their issues in the shortest time possible. EXPERIENCE

2019-2021 A1 Howie's Exterminating Co – Customer Service

• oversees day-to-day operations of the customer service department and any other duties assigned by the franchise business owner or office manager.

• • Complete customer sales process via phone and online sales channels

• • Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints

• • Manage customer accounts

• • Monitor and ensure completion of field technician schedules on a daily basis

2018-2019 Winfield Security – Security Guard

• Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

• Obtains help by sounding alarms.

• Maintains environment by monitoring and setting building and equipment controls.

• Maintains organization’s stability and reputation by complying with legal requirements.

EDUCATION

2005-2008 Far rockaway High School

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REFERENCES

Jillian Boyd – Office Manager of A1 Howie's Exterminating co – 347-***-****