Quality Assurance Software Development
Resume:
Erika M. O’Neill
Boca Raton, FL *3487
*******@*****.***
www.linkedin.com/in/erikaoneill/
Summary: A skillful and accomplished software analyst that understands the multiple facets of software development and implementation. Particularly inclined towards meeting goals and objectives in software projects. Especially detail oriented and organized in time management. Adept in analysis of business and functional requirements. Knowledge of balancing constraints to produce a quality product to the customer.
Skills:
Program Increment (PI) planning
Scrum methodology of software development and product backlog grooming
Business Analysis
Experienced Senior Quality Assurance Analyst in Agile and Waterfall
QA Technical Consultant - leader, mentor, and trainer to QA staff
Quality Assurance Analyst involved in the Veterans Administration Project Management Accountability System (PMAS) processes and ProPath artifact conformance to complete IT contracts
Requirement elicitation and analysis
Participates in RFI\RFP proposal processes
Ability to identify risk in quality and timeline
Interdepartmental interaction, planning, and communication with Product Line Management, Information Technology, Development, and Marketing for various projects
Understanding of major domains of information security and the security principles of confidentiality, integrity, and availability
Certifications\Training:
MS Excel Beginning – Advanced 2023 (Udemy)
MS Visio “Like a Boss” – The Definitive Course (Udemy)
Certified Scrum Master
Certified Health Level 7 (HL7) Control Specialist version 2.5/2.6
HL7 Version 3 training
A+ Certified
Certified Information Systems Security Professional (CISSP) training
Business Intelligence training with SharePoint
Process/Training:
System\Software Development Life Cycle
Scrum\Lean Agile
Six Sigma Greenbelt training
Database:
SQL Server 2008
VistA Fileman
Tools:
JIRA
Azure DevOps
Confluence
Figma
ServiceNow
Postman
Swagger
MS Office
MS Team Foundation Server
HP Quality Center
SharePoint
SupportWorks
RallyDev
Rational ClearQuest
Visual Studio Test Edition
Work Experience:
August 2023 – October 2023 Site Impact, Coconut Creek, FL
Business Analyst
Support of the Product Development team in a start-up project for a reporting tool in the Digital Marketing domain
Define Acceptance Criteria for bugs found by the offshore Quality Assurance team
Perform UAT for bugs and stories in sprints
Perform testing to flesh out bugs and prepare for the product backlog
May 2023 – July 2023 Johnson Controls, Boca Raton, FL
Business Analyst
Gather requirements from internal stakeholders to enhance Power BI dashboards and reports based on financial and person metrics and KPIs from various sources within the organization
Gather business requirements for various web and mobile applications from internal stakeholders to articulate into user stories and acceptance criteria for Jira and DevOps
Scrum master on web and mobile application team working with offshore and onshore team members to manage development, maintenance, and Oracle support tickets and enhancements for multiple releases into Production
October 2022 – January 2023 AssistRx, Orlando, FL
Business Analyst
Gather requirements from internal stakeholders to build workflows for User Interface mockups in various pharmacy applications
Create JIRA epics and stories to align with the workflows and mockups
May 2022 – August 2022 TekSystems/NextEra Energy, Juno Beach, FL
Scrum Master/Sr. Business Analyst
Gather requirements from internal stakeholders to customize and build workflows for applications that are managed in the ServiceNow IT ticketing platform
Manage the scrum team in Jira in 2-week sprints while performing all scrum ceremonies including daily stand-ups, retrospectives, and backlog grooming
November 2015 – March 2022 MatrixCare, Inc. – Coral Springs, FL
Business Analyst
Business Analyst working with multiple teams to incorporate and improve data integration from internal and external source system providers including the Carequality Interoperability framework to be parsed, saved, and displayed in two web portals for providers and patients
Create, review, and edit documentation including Release Notes and presentations for internal and client facing demos and training purposes
Review and incorporate feedback from clients to improve product usefulness and proficiency
Implementation of new clients within 45 day pilot programs before general availability of the web platform for an EHR/PHR
Product backlog grooming within a Scrum software development team in two week sprint cycles
User story development and Acceptance Criteria to provide a minimum marketable product to the customer
Analysis of software to provide demonstration and functional requirements to software developers and quality assurance analysts
Translate requirements from pre-defined schemas to comply with an Interoperability program connecting all business units throughout MatrixCare into one software platform
Verify data elements for use in a RESTful API and confirm bidirectional functionality between the API and software product
Contribute to continuous process improvement of the team through product backlog refinement, daily scrum, and retrospective meetings
February 2010 – Nov. 2015 DSS, Inc. – Juno Beach, FL
Business Analyst/Quality Assurance Technical Consultant/Senior Quality Assurance Analyst
Gap analysis for HL7 integration solution with partner company. Analysis provided to Sales, Development, and the Business Analysis team.
Research vendor solutions for Electronic Prescribing of Controlled Substances (EPCS) and Two-factor authentication (2FA). Analysis provided to internal stakeholders which are Product Management, Development, and the Business Analysis team.
Senior QA Analyst on multiple software projects utilizing Agile/Scrum methodologies. Active team member in Sprint Planning sessions to review acceptance criteria and provide estimates; “Show and Tell,” to demonstrate the Minimally Marketable Product to project stakeholders; and Release Readiness reviews.
Performed a Business Analyst/Subject Matter Expert role to coordinate between a partner company, Product Line Management, and Development to assist with designing and documenting product requirements for enhancements.
Write and edit Master Test Plans and updates to various product manuals. Assisted the DSS and prime contractor project managers in writing various ProPath documents used for completing project timelines in the Veterans Administration PMAS process.
Writer and Reviewer on multiple RFP/RFI’s. Provide input for Level of Effort (LOE) for various bids. Assist the QA department with technical questions. Lead for QA SharePoint Knowledgebase implementation.
HL7 Subject Matter Expert role on Veterans Administration contract HL7 Messaging Administration and Repository Maintenance. Requirements elicitation, tool Decision, Analysis, and Reporting (DAR), and Request for Information (RFI)s conducted. Input into SharePoint design and documentation of use cases for the Contracting Officer Representative (COR). Validation of functionality and testing of SharePoint enhancements conducted with the SharePoint developer and the HL7 technical analyst\project manager.
Assisted the Director of Quality Assurance on RFI/RFP’s with technical writing for sections pertaining to Quality Assurance and testing. Attended Kick-off, Red and Gold Team review, and New Opportunity meetings.
Design and execute functional and regression tests for enhancements and defects for all products in Quality Center.
Work with Product Line Management, partner companies, and developers on daily basis to analyze and troubleshoot issues with all aspects of product quality.
Review supporting documentation of the products including version and release notes, installation guide, and patch descriptions.
June 2007-February 2010 Campus Management - Boca Raton, FL
Quality Assurance Analyst II
Manual software tester on an enterprise college administration product.
Design and execute functional tests for enhancements and defects. Planned and conducted System and Regression testing.
Fast-paced local and offshore environment. Testing executed on two or more branches of code each quarter. Assisted project management and QA managers with maintaining consistent communication and planning between the analysts in India and Boca Raton to ensure product quality.
Daily interaction with team members in all phases of the SDLC process which included business and requirements analysts, developers, project managers, and technical writers.
SQL data validation
Review and edit Help documents and release notes.
Level 2 CMMI processes and documentation incorporated and utilized by the organization
January 2007-May 2007 S&H Solutions - Delray Beach, FL
Quality Assurance
Executed test scripts for a loyalty marketing service to verify promotions and point allocations are correct in order for consumers to gain offers and rewards.
Tested all components of the software functionality on Linux and Fedora to integrate cash register hardware.
April 2001-December 2006 GE Security - Boca Raton, FL
Test Engineer
Designed and executed test cases in an agile, iterative development cycle for enterprise class access control security software developed in Microsoft .Net.
Test scripts written based on marketing requirements rolled into stories.
Domain knowledge of access control systems in Windows and UNIX.
SQL Server with and without replication.
Tested command and control on video hardware.
Tested firmware functionality for access control panel hardware
Wiring and reconfiguring of various micro controller panel hardware including badge reader integration boards
Translate and analyze hex code to binary.
Planned and executed system, regression, integration and acceptance testing.
Configure lab test environment for basic Windows networking for client/server configuration over TCP/IP; communication with SQL servers (failover, regional); backup, restore, and reinstall SQL databases and Windows servers; setup panel hardware via serial direct RS-232, CAT 5, and modem communication.
Proficient in StarComm modem configuration and troubleshooting communication in Windows
Interacted daily with engineering teams to produce test cases, review documentation, conduct training, and configure system setup.
QA team lead for access control panel firmware project for the Windows Enterprise product
Maintain and report and team status, and plan the future testing.
Participated in the Lean Six Sigma project planning.
September 1998-April 2001 GE Security - Boca Raton, FL
Technical Support Engineer
Provided technical support for a Windows access control product in an ACD call center environment.
Support Windows Client/Server software configuration.
Troubleshoot windows connections for TCP/IP and panel setup over TCP/IP, serial, or modem communications.
Troubleshoot door and reader hardware (proximity, bar code, wiegand).
Basic network configuration and permissions in Windows environment over TCP/IP.
December 1993-June 1998 New Horizons Computer Learning Center - Livonia, MI
Administrative Assistant - Resources and Training
Provided the sales team with course information and scheduling.
Coordinated class schedules for 70 instructors.
Facilitated course changes.
Maintained current course outlines.
Utilize MS DOS, Word, Excel, and Access for various reports
Education:
Davenport University (formerly Detroit College of Business) - Dearborn, MI
Bachelor’s Degree in Computer Information Systems
Obtained Certified NetWare Engineer certification in Novell IntranetWare 4.11.
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