Melvin L Knight

**** **** ******** *****

Albany, Ga 31721

229-***-****

ad24q7@r.postjobfree.com

Objective: To obtain a position where I can use my skills to enhance the growth of a thriving business or industry and aid in strengthening colleagues and subordinates in a robust work environment. Summary of Qualifications

Exceptional leader with talent selling design, quality, and service. Demonstrates the ability to build new territories and expand opportunities with existing client base. Technically savvy with strong emphasis on PC and Mac based computer systems. Outstanding relationship building, training, presentation skills. Intelligent, articulate, and driven to succeed.

Core Competencies

• Strategic Planning Training

• Client Needs Assessment

• Computer Proficiency

• Data Entry (Microsoft Office Suite)

• Typing (40 wpm)

• Exceeds in Meeting Quotas

• First Responder (Medical)

• In Service Training

• Organizational Skills

• Apple OS X

• Work with Little to No Supervision

Professional Experience

Global Payment/TSYS Customer Service November 2022 – Present Duties include providing excellent customer service to customers regarding their bank accounts and rewards earned on accounts. Several software are used to research and access the accuracy of account information. 4 Weeks of job training was provided to learn the protocol and pertinent job duties expected during day-to-operations.

Door Dash Customer Service/Delivery Driver January 2021 – October 2022 Duties include providing excellent customer service in a timely fashion. Orders come in via the Door Dash app and retrieved from stores to deliver to customers. ECS Virtual Customer Service Agent June 2020 – December 2020 Duties included successfully completed 4 weeks of online training, attending weekly meeting via Zoom, addressing numerous customer concerns utilizing several computer programs in a timely fashion, providing excellent customer service, and effectively communicate with supervisor and upper management.

Walmart Stocker Overnight November 2014 – May 2016 Duties included stocking merchandise and evaluating inventory. Also corresponded with managers and co-workers on meeting deadlines.

AT&T Wire Technician May 2014 – December 2014

Duties included installing TV, internet, and telephone services to homes and businesses. Also communicated with supervisor, customers, and tech support to ensure 100% job completion. Took inventory of supplies and equipment daily. Completed 3 months of on-the-job training. Alexander Gallo Accounts/Billing Liaison November 2010 – March 2014 Duties included proficiently processing invoices for payment to vendors. Successfully researched billing documents using several computer software programs. Efficiently worked with billing and accounts payable departments. Accurately met and exceeded daily quotas on various job tasks. Personally prepared and processed invoices into company’s database. Efficiently developed the ability to work in a fast-paced work setting and built a working relationship with numerous vendors around the country.

City of Moultrie Fire Fighter September 1999 – July 2008 Duties included progressively serving as lead fire fighter for 5 of my 9 years on the job and was responsible for mentoring and aiding in the training or new hires and less experienced fire fighters

(12 – 20 men). Continuously responded to fire, medical, accident, and other emergencies in a timely manner. Actively performed public service and public relations activities. Vigorously obtained and maintained numerous certifications through the G.P.S.T.C. (Georgia Public Safety Training Center). Eagerly investigated fire scenes and completed investigation courses offered through G.P.S.T.C. Energetically pursued and completed national fire fighter I and II training. Department of Agriculture Inspector May 1999 – August 1999 Comprehensively completed inspector training. Successfully inspected peanuts for sale and distribution. Precisely took inventory and calibrated pertinent equipment for daily use. Thoroughly tested products using assorted equipment and supplies. Education

Mitchell-Baker High School 1986 – 1991

Abraham Baldwin Agricultural College 1991 – 1993

Moultrie Technical College 2001 – 2004

Darton College 2008 – 2010

Computer Skills

• Microsoft Office Suite

• Apple OS X

• Data Entry

• Typing (40 wpm)

• Numerous data entry software

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