Customer Service Data Entry
Resume:
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Ollie Upshaw
Dallas, Texas 75216
Phone: 469-***-****
Email: ad24p5@r.postjobfree.com
Objective:
Dedicated and results-driven professional with a strong commitment to delivering exceptional customer service. Seeking a Customer Service Representative position to leverage expertise in technical support and problem-solving for client satisfaction.
Summary of Qualifications:
Proven ability to build and nurture customer relationships. Proficient in data entry, organization, and problem-solving. Strong interpersonal and communication skills.
Experienced in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Adaptable and innovative team player.
Education:
Bachelor of Science in Global E-Learning
Texas A&M University-Commerce; Commerce, TX [Year of Graduation] Professional Experience:
Technology Technical Support Representative
Southern Comfort Catering, Dallas, Texas
May 2017 - Present
Provided timely and effective technical support to customers via phone, email, or chat, resolving hardware and software issues efficiently. Collaborated with cross-functional teams to escalate and resolve complex technical problems.
Documented customer interactions, troubleshooting steps, and resolutions in the CRM system.
Conducted remote troubleshooting and guided customers through diagnostic procedures.
Ensured customer satisfaction by delivering exceptional service and following up on issue resolution.
Data Entry Clerk
Southern Comfort Catering, Dallas, Texas
May 2017 - Present
Accurately transferred data from paper to computer files and databases, maintaining data integrity.
Verified data accuracy by cross-referencing with source documents and resolved discrepancies.
Prepared and prioritized source data for efficient computer entry.
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Processed customer and account source documents, adhering to standard procedures.
Supported team efforts to streamline data entry processes, improving efficiency.
Cashier/Courtesy Associate
Fry's Electronics, Dallas, Texas
July 2008 - August 2009
Conducted transactions accurately, collected payments, and provided excellent customer service.
Operated cash registers, scanners, and credit card terminals while managing a balanced cash drawer.
Assisted customers with inquiries, returns, and refunds, ensuring a positive shopping experience.
Implemented loss prevention measures to safeguard merchandise. Skills:
Technical Support
Customer Service
Data Entry and Management
Troubleshooting
Microsoft Office Suite
Problem Solving
Leadership & Affiliations:
Treasurer, Kappa Alpha Psi Fraternity, Inc. August 2014 - May 2017 References:
Joann Miller
Owner, Southern Comfort Catering
Phone: 972-***-****
Email: ad24p5@r.postjobfree.com
Jack Duffie
Graduate Admissions Specialist, Texas A&M University - Commerce Phone: 903-***-****
Email: ad24p5@r.postjobfree.com
Antonious Solomon
Business Owner, Infinite Kreations
Phone: 214-***-****
Email: ad24p5@r.postjobfree.com
LeWanna Hobbs
Registrar, Paul Quinn College
Phone: 972-***-****
Email: ad24p5@r.postjobfree.com
Contact this candidate