CHESNEL JEAN-FRANCOIS

* ****** ******, **********, ** 01887 ad24kl@r.postjobfree.com 857-***-****

IT CYBER SPECIALIST CUSTOMER FOCUS PROFESSIONAL

SKILLS:

Security+ Certification

A+ Certification

Microsoft Office 365 experience

Hardware/Software Troubleshooting

Installation of antivirus and spyware

Helpdesk/End User Support

Packet Tracer – Cisco Simulation Tool

VLAN Creation

Basic Router & Switching Setting

Firewall Rules Implementation

Programming skills: Java, HTML, SQL

Database Management Systems

Basic Linux Commands

PowerShell

Network Security/PC Tune Up/Maintenance

Memory & OS Upgrades

Printers and Scanners

Windows 7 & Windows 10

TCP/IP, DHCP, DNS

Network Configuration: TCP/IP Ethernet Networking, DHCP, DNS and Static IP Address.

Data/Wireless security/Cryptography

Virtual private network (VPN)

Proxy servers

Intrusion Detection Systems (IDS)

ACLS/PKI setup

Knowledge of IOS operating system

HIGHLIGHTED TECH SUPPORT EXPERIENCE:

TSG Technician UPS Chelmsford, MA February 2022 – April 2022

Assist users to resolve hardware and software issues

Provides support in an assigned area

Performs equipment exchange and recording inventory controls

Software installations and program updates

Troubleshooting and problem resolution on computer and Telecommunications systems

Train users on supported software and hardware with understanding of technology

Computer Technician Self-employed, Wilmington, MA October 2021 – January 2022

Provide consistent, reliable technical solutions to return customer base and new clients.

Efficiently and economically, resolve a range of complex technical issues.

Effectively communicate plan and work closely with each client to ensure a positive and successful outcome.

OS/Software Troubleshooting desktops and laptops computer

Knowledge of IOS operating system, upgrades and related troubleshooting

IT Support A3 Solutions Quincy, MA August 2021 – December 2021

Connect & Disconnect Computers

Report missing parts and provide solutions

Computer Technician Self-employed, Wilmington, MA May 2018 – July 2021

Provide consistent, reliable technical solutions to return customer base and new clients.

Efficiently and economically, resolve a range of complex technical issues.

Effectively communicate plan and work closely with each client to ensure a positive and successful outcome.

Troubleshooting desktops and laptops computers.

IT Field Service Inside Global/Shaw’s Newton, MA February 2018 – April 2018

Register Printers and POS

Maintain printers and scanners to ensure quality PC service.

Hardware, network, cable installations, scale calibration and poles installations

Computer Technician Self-employed, Wilmington MA November 2016 – December 2017

Provide consistent, reliable technical solutions to return customer base and new clients.

Efficiently and economically, resolve a range of complex technical issues.

Effectively communicate plan and work closely with each client to ensure a positive and successful outcome.

Troubleshooting desktops and laptops computers

Microsoft Office experience

Field Service Engineer Nets New England/Market Basket Goffstown, NH August 2016 – October 2016

Register and Maintain printers, scanners and POS, scale calibration.

Troubleshooting computer systems and network phone

Computer Technician Self-employed, Wilmington MA September 2014 – May 2016

IT Support Specialist WCI, Waltham, MA September 2009 – January 2012

Point person for all technical issues within a small business environment, including on-call remote assistance.

Provided fast, effective solutions to co-workers and clients relating to hardware, software, Microsoft Office 365, wireless connections, upgrades. Malware, email, cell phones and equipment need.

Technical Support Town Computer, Boston, MA August 2007 – July 2009

Connect and Disconnect PCS

Hardware and Software Installations

Help Desk Intern Mass Bay Community College, Wellesley, MA January 2007 – April 2007

Provided technical software and hardware support to students, faculty and staff. Including intake and diagnostics to effective resolution.

Trained clients on new software and hardware

Performed installations as needed

OTHER WORK EXPERIENCE:

Support Staff Associate, DDS -Hogan Center (NRS)

Shore Ave, Maynard, Massachusetts. July 2022 - Present

Provide superior care, supervision and patience to cognitively impaired adults including setting and attaining personal goals and reinforcing appropriate social behavior both at the facility and out in the community

EDUCATION

Massachusetts Bay Community College, Wellesley, MA

A.S. Cyber Security

Massachusetts Bay Community College, Wellesley, MA

A.S. Information Systems Technology & Management

Boston University, Computer Career Programs, Boston, MA

Certificate, PC Service and Support

RELEVANT COURSEWORK: Intro to Operating Systems, Linux System Management, Cyber Ethics, Perimeter Defense, Fundamentals of Cyber Security, Networks I & II, Scripting, PC basics Hardware, Application Software Strategies, Data Communications, Network & Multimedia, PC Service & Support, Java Programming, Database Management, System Analysis & Design, Introduction to Computer Science, Statistics

CERTIFICATIONS:

Security+ Certified

A+ Certified Professional, Computer Technology Industry Association

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