It Support
Resume:
CHESNEL JEAN-FRANCOIS
* ****** ******, **********, ** 01887 *******.************@*****.*** 857-***-****
IT CYBER SPECIALIST CUSTOMER FOCUS PROFESSIONAL
SKILLS:
Security+ Certification
A+ Certification
Microsoft Office 365 experience
Hardware/Software Troubleshooting
Installation of antivirus and spyware
Helpdesk/End User Support
Packet Tracer – Cisco Simulation Tool
VLAN Creation
Basic Router & Switching Setting
Firewall Rules Implementation
Programming skills: Java, HTML, SQL
Database Management Systems
Basic Linux Commands
PowerShell
Network Security/PC Tune Up/Maintenance
Memory & OS Upgrades
Printers and Scanners
Windows 7 & Windows 10
TCP/IP, DHCP, DNS
Network Configuration: TCP/IP Ethernet Networking, DHCP, DNS and Static IP Address.
Data/Wireless security/Cryptography
Virtual private network (VPN)
Proxy servers
Intrusion Detection Systems (IDS)
ACLS/PKI setup
Knowledge of IOS operating system
HIGHLIGHTED TECH SUPPORT EXPERIENCE:
TSG Technician UPS Chelmsford, MA February 2022 – April 2022
Assist users to resolve hardware and software issues
Provides support in an assigned area
Performs equipment exchange and recording inventory controls
Software installations and program updates
Troubleshooting and problem resolution on computer and Telecommunications systems
Train users on supported software and hardware with understanding of technology
Computer Technician Self-employed, Wilmington, MA October 2021 – January 2022
Provide consistent, reliable technical solutions to return customer base and new clients.
Efficiently and economically, resolve a range of complex technical issues.
Effectively communicate plan and work closely with each client to ensure a positive and successful outcome.
OS/Software Troubleshooting desktops and laptops computer
Knowledge of IOS operating system, upgrades and related troubleshooting
IT Support A3 Solutions Quincy, MA August 2021 – December 2021
Connect & Disconnect Computers
Report missing parts and provide solutions
Computer Technician Self-employed, Wilmington, MA May 2018 – July 2021
Provide consistent, reliable technical solutions to return customer base and new clients.
Efficiently and economically, resolve a range of complex technical issues.
Effectively communicate plan and work closely with each client to ensure a positive and successful outcome.
Troubleshooting desktops and laptops computers.
IT Field Service Inside Global/Shaw’s Newton, MA February 2018 – April 2018
Register Printers and POS
Maintain printers and scanners to ensure quality PC service.
Hardware, network, cable installations, scale calibration and poles installations
Computer Technician Self-employed, Wilmington MA November 2016 – December 2017
Provide consistent, reliable technical solutions to return customer base and new clients.
Efficiently and economically, resolve a range of complex technical issues.
Effectively communicate plan and work closely with each client to ensure a positive and successful outcome.
Troubleshooting desktops and laptops computers
Microsoft Office experience
Field Service Engineer Nets New England/Market Basket Goffstown, NH August 2016 – October 2016
Register and Maintain printers, scanners and POS, scale calibration.
Troubleshooting computer systems and network phone
Computer Technician Self-employed, Wilmington MA September 2014 – May 2016
IT Support Specialist WCI, Waltham, MA September 2009 – January 2012
Point person for all technical issues within a small business environment, including on-call remote assistance.
Provided fast, effective solutions to co-workers and clients relating to hardware, software, Microsoft Office 365, wireless connections, upgrades. Malware, email, cell phones and equipment need.
Technical Support Town Computer, Boston, MA August 2007 – July 2009
Connect and Disconnect PCS
Hardware and Software Installations
Help Desk Intern Mass Bay Community College, Wellesley, MA January 2007 – April 2007
Provided technical software and hardware support to students, faculty and staff. Including intake and diagnostics to effective resolution.
Trained clients on new software and hardware
Performed installations as needed
OTHER WORK EXPERIENCE:
Support Staff Associate, DDS -Hogan Center (NRS)
Shore Ave, Maynard, Massachusetts. July 2022 - Present
Provide superior care, supervision and patience to cognitively impaired adults including setting and attaining personal goals and reinforcing appropriate social behavior both at the facility and out in the community
EDUCATION
Massachusetts Bay Community College, Wellesley, MA
A.S. Cyber Security
Massachusetts Bay Community College, Wellesley, MA
A.S. Information Systems Technology & Management
Boston University, Computer Career Programs, Boston, MA
Certificate, PC Service and Support
RELEVANT COURSEWORK: Intro to Operating Systems, Linux System Management, Cyber Ethics, Perimeter Defense, Fundamentals of Cyber Security, Networks I & II, Scripting, PC basics Hardware, Application Software Strategies, Data Communications, Network & Multimedia, PC Service & Support, Java Programming, Database Management, System Analysis & Design, Introduction to Computer Science, Statistics
CERTIFICATIONS:
Security+ Certified
A+ Certified Professional, Computer Technology Industry Association
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