Information Technology Customer Service

Extavian Riley

ad24i2@r.postjobfree.com +1-843-***-**** https//www.linkedin.com/in/extavianriley

Summary

IT Professional with a history of dedication to excellence, with a strong work ethic.

Obtained CompTIA and Microsoft certifications from My Computer Career. Skilled in support and

customer service; addressing performance and security issues. Technically advancing by attending an accredited, hands-on training program. Dedicated, hardworking, and eager to apply skills and abilities in a technical environment focused on software and hardware support. Proven ability to work independently or within teams.

Authorized to work in the US for any employer.

Experience

Information Technology Support Specialist

Acro Service Corp (BAE Systems)

Mar 2023 - Jun 2023 (4 months)

IT Technician. Take inbound calls to troubleshoot company computers and issues. Create incidents using Service Now applications to provide documents and reports of activities. Service laptops, desktops, and mobile devices. Outbound calls if necessary. Ensuring network connections were properly working in the VPN, web applications, applications such as Cisco Anyconnect and phone service, Microsoft Teams, Outlook, Skype, remote desktop connections, software downloads, Blackberry UEM, file transfers. Computer monitor sound issues need to be troubleshooted as well. Many different aspects of problem-solving and documenting as well as escalating certain issues to specialty departments throughout the company

Information Technology Support Analyst II

Phoenixx Systems (Truist Bank)

Oct 2021 - Nov 2022 (1 year 2 months)

Assist teammates with technical support issues of hardware and software. Active Directory for passwords, Microsoft Authenticator (MFA) or passwords/auth, Virtual Desktop Interface (VDI) for virtual machines, Pulse Secure Virtual Private Network (VPN) for remote access, Azure for passwords/auth, Office 365, including SharePoint, Teams for office productivity tools, ServiceNow for ticketing, Remote access troubleshooting experience. Remote access troubleshooting experience with desktop, laptops, fax/printers, bank security, scanners and a multitude of other systems involved within the bank system to assist branch employees. Assistance with installation of software and internal programsto enable branch representatives to assist customers.

Electric Line-Worker

Primoris Services Corporation

May 2019 - Jan 2021 (1 year 9 months)

Repair electric powerlines overhead and underground• Operated heavy equipment to perform various tasks• Used a wide range of hand tools to make repairs.

Education

MyComputerCareer

Certified Information Technology Security and Administration, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

2021 - 2021

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection Systems.

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors. Implement wireless networks, and various topologies. Ability to stick to deadlines, prioritize and display problem-solving skills. Install and configure computer hardware, software, systems, networks, printers and scanners. Virus and malware mitigation, cleaning infested computers and implementation of Encryptions.

Trident Technical College

Certificate in Electrical Line-Worker, Electrical Line-Worker

2002 - 2015

Licenses & Certifications

Certificate in Electrical Line-Worker - Trident Technical College

Certified Information Technology Security and Administration - MyComputerCareer

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