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Scrum Master Customer Service

Location:
Glenn Dale, MD
Posted:
January 26, 2024

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Resume:

Patrick Bisselele

**** ****** ***** ***

Glenn Dale, MD 20769

240-***-****

ad24h9@r.postjobfree.com

Objective:

I have many years of experience working on protecting, delivering and supporting network infrastructures.

I am passionate about computer networking. I am a fast learner. The skills that are not yet mentioned on my resume simply mean there is opportunity to learn something new.

Skill set:

Network Architecture and Design

Network Security

Network Administration

Network Monitoring

Troubleshooting network connectivity

Wireshark

Network Troubleshooting

Linux

Python

Github

Gitlab

CI/CD

AWS Command Line Interface

Terraform

Scrum Master

Customer service

Professional Experience:

Cloud Network Engineer @AmazonWebServices Herndon, VA

December 2020 – Present

Specialized in supporting business, enterprises and developers’ customers in the following services:

Virtual Private Cloud Networking, VPC – Transit Gateway, Direct Connect, IPSec VPN, Client VPN, Ground Station,

Network Manager, Cloud WAN, Outposts Networking, Private 5G and Verified Access (Zero Trust).

Experience with ELB, ALB, NLB, Gateway Load Balancer, AWS Network Firewall, EKS, Lambda, S3, Route53, CloudTrail,

CloudWatch and IAM.

Experienced with routing IPV4 and IPV6 traffic.

Lead and support strategic customers with their cloud migration.

Consult network architectures and advise on best practices.

Problem solver and able to address Networking challenges using best practices recommendations.

Participate in strategic projects, postmortems, mentoring and training.

Contribute to the Network Automation Journey. Write network scripts to provide solutions and workarounds.

Oncall shift rotation for VPC and Transit Gateway support Operations.

Work with member of the service teams to improve the services.

Strong hands on experience of Networking services.

Lead Infrastructure Engineer Network automation @TrowePrice Baltimore, MD

June 2012 – February 2021

Design, deploy and simplify Hybrid network connectivity (Internet, business partners services and Cloud providers).

Support the management of Hybrid infrastructures in AWS Cloud and traditional on-prem solutions.

Manages global cloud network connectivity for over 2000+ servers/resources in AWS cloud.

Strong knowledge of Routing protocols EIGRP, BGP, Layer 2 technologies, AWS Cloud Networking.

Experienced with Cisco Cloud Services Routers, IOS/XE, Nexus platforms and NX-OS, Firepower, ASA firewalls, Palo Alto,

Fortigate, UCS servers and Cisco Cloud Services Platform.

Experienced working with bare-metal servers.

Implement Network Security, segmentation and hardening IPV4 and IPV6 networks.

Create and keep Network documentations up to date for effective collaboration.

Daily use of Agile concepts and mentor technical peers.

On call rotation.

Create, develop, deploy tools to perform network tasks and enable data to move swiftly between different data centers.

Research new technologies, develop implementation, and measure network performance.

Proactively monitor, identify problems and implement solutions to these problems.

Develop Python scripts and standards to automate network tasks, where possible.

Focused on Network Automation strategies.

Leverage the organization’s resources and technologies to create solutions that will not only scale, but that can also be automated

and updated as needed.

Problem solver and able to see the big picture and address challenges related to how data is transmitted.

Senior Consultant @Sogeti-USA Baltimore, MD

February 2009 – June 2012

Consult clients on network best practices.

Support and install Network hardware and software.

Troubleshoot network connectivity using packets analysis tools like Wireshark and Cisco Network Analysis Module (NAM).

On call rotation.

Perform tests and scan networks for vulnerabilities and take actions to remediate the problems.

Keep network documentation up to date.

Strong knowledge of Network best practices.

Strong hands on experience of Routing and Switching.

Career Achievements:

Created a tool to perform network maintenance for a fleet of network devices in a programmatic manner.

Created a tool to forward UDP flows to overcome cisco devices limitations of two destinations NetFlow collectors per device,

which is now used by the whole Network department.

Led successful network upgrades and installations projects outside the United States.

Served as a member of the Associates Advisory Council, which is part of an internal leadership team involved in impacting

positive change in the technology department.

Deployed a global a centralized architecture in AWS to address efficiency and simplicity.

Product Owner of Cloud Networking Projects.

Nominated the VP of technology.

Participated in Hackathon and my contribution was one of the projects selected to be developed internally.



Contact this candidate