Rudia Plaga

347-***-**** ad24ew@r.postjobfree.com

EDUCATION

Park West HS Diploma

NYS Computer Tech Program Diploma

Cisco Network Academy 2 Year Cisco Certified Network Associate Training June 2016

State University of New York Computer Technician Certificate June 2011

Finney Learning Systems New York

Computer Technician 3/2020-10/2023

Performed helpdesk L1 troubleshooting with ticket system

Setup & configured win 10 workstations, laptops, printers & IP phones for staff cubicles

Configured MS 365 & Outlook 2016 user accounts and mailboxes

Repaired and upgraded workstations & laptops

Installed domain controllers & member server operating systems

Installed Cat6 cabling on switches, patch bays & keystones

Configured Cisco switches and routers for LAN

NYC Small Business Services New York

Network Technician 6/2019-12/2019

●Used ticketing system to maintain and perform troubleshooting on over 150 staff workstations and printers

●Deployed windows images to 150 workstations using SCCM & WDT

●Performed basic configurations on Cisco switches and routers

●Performed all hardware repairs on computers and servers, & performed network troubleshooting

●Installed server operating systems

Alliance for Positive Change New York

Technical support/Network Administrator 8/2010-1/2019

Maintained and repaired 200 workstations on corporate network by installing and upgrading Windows operating systems, replacing hard drives, motherboards and power supplies, and adding expansion cards

●Installed and maintained Windows 2012 and Windows 2016 operating systems roles including Hyper-V & IIs

●Installed and maintained Exchange 2013

●Installed full path Cat6 wiring and custom ethernet cabling

●Performed basic configurations on Cisco switches and routers

●Installed and maintained Cisco wireless access points and controllers

●Performed troubleshooting on proprietary organization software

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