Business Analyst Information Technology

TOBI KILASHO

**** ****** ***** ***, ***** Marlboro, MD 20774

443-***-**** - ************@*****.***

LinkedIn URL: www.linkedin.com/in/kilasho-tobi-b3b5446a PROFESSIONAL SUMMARY

An Agile Business Analyst with 3 years of experience and a track record of successfully driving projects using Agile methodologies. Skilled in requirement elicitation, process analysis, and managing stakeholders. Ability to conduct user acceptance testing (UAT) and collaborate with cross-functional teams to drive continuous development, improvement, and end-user training. EDUCATION

Bachelor of science: computer science Federal University of Agriculture, Abeokuta 2010 Masters in Information Technology University of Lagos, Akoka, Lagos 2021 KEY ACCOMPLISHMENT

● Implementing the Workday HR system resulted in the automation of employee and patient records, online time tracking, automated employee tasks, and enhanced patient care.

● Implementing a successful salesforce system resulted in improved customer relationship management, streamlined sales processes, a 35% increase in sales productivity, and enhanced reporting. PROJECT SKILLS & TOOLS

Agile Methodologies (Scrum, Kanban) Microsoft Office suite Jira Miro Lucid chart Requirement elicitation and management Stakeholder management User story development Process mapping and improvement Healthcare industry knowledge Analytical and problem-solving Excellent communication and presentation Multitasking ability Adaptability and flexibility Workshop facilitation. WORK EXPERIENCE

Agile business analyst August Home Care Services 03/2021 - Present Pikesville, MD Responsibilities:

● Conduct comprehensive requirement elicitation and validation sessions with healthcare professionals, clinicians, and administrative staff to understand current pain points and improve healthcare processes.

● Collaborate with stakeholders to define project objectives and criteria, key performance indicators

(KPIs), and improvement goals for the Workday system.

● Perform gap analysis to identify areas of improvement and conduct workflow analysis to identify process optimization and automation opportunities with the HR system.

● Conducted user acceptance testing (UAT) to validate the implemented process

● improvements, meticulously documenting test scenarios, and executing test cases of the HR system

● Created user stories, acceptance criteria, and process flows to effectively communicate the desired system functionalities and align with regulatory requirements

● Create workflow diagrams and interface prototypes to effectively communicate the desired system functionalities and user experience.

● Participate in sprint planning and grooming sessions to break down user stories into actionable tasks and estimating efforts.

● Identify and document defects by working closely with the development team and business to address and resolve issues promptly.

● Collaborate with stakeholders to provide training and support during the implementation phase, ensuring smooth user adoption for the HR system.

● Develop customized reports, summarizing and presenting data in a visually appealing format. IT Support Analyst First Pension Custodian Nigeria Limited 02/2015 - 01/2021 Responsibilities

● Used ticketing systems to manage and process support actions and requests.

● Created help desk tickets, troubleshot, and resolved desktop issues.

● Provided Tier 1 IT support to non-technical internal users through desk-side support services.

● Determined hardware and network system issues using proactive troubleshooting techniques.

● Responding to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.

● Updated software to safeguard against security flaws.

● Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

● I assisted customers in identifying and explaining solutions to restore service and functionality.

● Created and reviewed tickets to request system maintenance to our development team

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