Whitney D Lund

SPRINGVILLE, UTAH 801-***-**** ad241x@r.postjobfree.com

OBJECTIVE – SMARTY - BUSINESS DEVELOPMENT REPRESENTATIVE SUMMARY

Enjoy working with people, have 40 years of sales experience, with 7/1/2 years of seasoned Customer Solutions Agent (CSA) experience, including all facets of sales and data management. October 2015 – July 2023 Customer Solutions Agent

Foundever (formerly Frontier Communications, Frontier Communications, and Sitel Group, Inc.)

-- Noteworthy projects included the CapitalOne project and Major League Baseball (MLB) project

-- CapitolOne Bank Project – responsible for credit card customer service and data management.

-- For the MLB Project, handled fan services for all aspects of subscriptions, renewals and public relations.

-- Proficiencies in Microsoft Office products, 10 Key, customer and business relationship management software programs like CRM, B2B, Avaya, Iris, Sales Force, Amazon One Communication, Adobe, and various social media tools.

PROFESSIONAL EXPERIENCE

Managed Corporate registration service with state governments for compliance in corporate filings.

-- Assisted in preparation of corporate business plans and proposals.

-- 2001 - 2013 Managed a database for over 150 corporate clients and provided oversite of database management architecture, development, and maintenance.

-- 1979 - 2011 Managed a real estate brokerage as a registered Principal Broker for over 30 years.

-- Supervised real estate agent Utah State compliance, practices, and procedures, versed in agency- buyer / seller disclosure regulations.

1992-1996 Project Manager – for Eco-Performance Products, Pty Ltd., eco-friendly research, and development company developing synthetic motor oils and alternative eco-biofuels and entailed oversight working with oil and fuel formulators and manufacturers.

-- coordinated performance testing of in-house formulas with a Japanese university. Sourced and implemented methodologies for bottling, labeling, packaging, and shipping. Managed credit risk, payables / receivables, shipping, leasing, bills of lading and letters of credit. Coordinated patent and trademark filings. Jiffy Quick Retail Store – Co-Owner and Manager, Salt Lake City UT

-- Managed inventory control, accounts receivables and payables, orders, stocking, cashiering, account reconciliation, maintenance, HR and hiring management oversight, 1980-83. Prior Company Experience

Principal Real Estate Broker / Owner - 1979-2011; Partner, Wall Street West, SLC, 1980-83 Standard Transfer & Trust Company, Inc. 2001-2013, CEO/Officer American Corporate Offices, LLC., Member/Officer 2014 Eco-Performance Products Pty Ltd., Project Manager/Officer – 1992-96 CSA - Clearlink, Inc. (AT&T) part-time 2019

CSA - Ancestry.com, Australia Division part-time 2017-2018 CSA – Foundever.com, formerly Sitel.com, formerly Sykes.com, formerly Frontier Communications, from October 2015 to July 31, 2023

EDUCATION – BS Humanities, Brigham Young University 1979