Transportation Analyst Delivery Driver

Rey Rodriguez **** E Bell RD Phoenix AZ *****

Transportation Analyst

***.*******@*****.*** 602-***-****

SKILLS

Leadership Skills -Team management, Decision Making, Problem Solving Technical Skills- Software proficiency, Data Analysis, Ability to Dive Deep Communication Skills - Verbal and Written Communication, Active Listening, Presentation, Disciplined, Highly Motivated, Goal Oriented.

EXPERIENCE

Amazon, AZA1 - Transportation Analyst

May 2022 - PRESENT

●Ambassador, Provide support to associates on standard workflow

●Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur.

● Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks

● Provide support to field teams and partners by creating repair requests, monitoring repair execution, ensuring on-time preventive maintenance

Doordash, Remote - Merchant Analyst

January 2020 - May 2022

●Analyze merchant payment related issues, assist with disputes, and provide sustainable solutions

●Collaborate with other internal teams such as compliance, fraud and risk, business development, account management, Menu department in regards to any concerns

Amazon DSP, Tempe AZ - Delivery Driver

January 2018 - January 2020

●Delivering a wide variety of items. Following delivery driving routes and time schedules. Loading, unloading, preparing, inspecting and operating the delivery vehicle.

EDUCATION

●Glendale Community College- Associates Degree

August 2017 - May 2020

●Phoenix College - Bachelors In Applied Science

August 2023 - May 2025

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