Susan Schadick

Florida 616-***-**** ad23wf@r.postjobfree.com

susan schadick LinkedIn

Quality Engineer

Accomplished professional, with 29 years of experience as a Quality Engineer using the Agile and Waterfall software testing lifecycle methods. Manual and automated test plans, matrices and cases were created and executed, as well as defects and bugs were managed using Azure DevOps, Jira, HP-ALM, Certify and Microsoft Office applications. Dynamic and driven testing occurred in the industries of Court of Appeals, Telecommunications, Banking, Vacation Cruises, Confectionary Brokerage, Insurance, Furniture Manufacturing and Grocery Retail. Known for attention to detail, dedication to successful task completion, and quick learning abilities. Capable of blending technical abilities with excellent communication skills to achieve organizational goals.

KEY SKILLS

Test Plans, Matrices, Cases Defect & Bug Management Compliance & Quality Control Team Leadership & Management Communication & Interpersonal Skills Multi-Tasking

TECHNICAL SKILLS

Testing: Positive, Negative, Parallel, Boundary, White box, Manual Load, Integration, GUI, Data Validation, UAT, Smoke, End-to-End, Sanity, Regression, Compatibility, Cross-Browser

External Software: Azure DevOps, Visual Studio, HP-ALM, Jira, SQL, Certify, Rational Team Concert, BrowserStack, Microsoft Test Manager, Power BI Report Server, MS Teams, PyCharm, Robot Framework, Gherkin, SharePoint, Remedy, MS Word, MS Excel, MS PowerPoint, MS Outlook, Smartcare EHC, Visio, Planview, SAP 740

Internal Software: Court of Appeals, State Supreme Court, Order Processing, Claims, Banking, Insurance

Environments: Internet [Edge, Firefox, Chrome, Safari], MS Windows, MacBook Air, Mainframe

PROFESSIONAL EXPERIENCE

Reliance-One, Auburn Hills, MI May 2023- Current

Quality Engineer & Automation Analyst (QA tester for Court of Appeals)

Using the Agile Method in Azure DevOps to create & execute test cases and bugs

Helping team understand how to incorporate their first QA Tester on the team

Sole QA Tester for Michigan Court of Appeals case management software ‘Mappis’

Sole QA Tester for Michigan Supreme Court case management software ‘Caseflow’

Learning to create automated tests using Visual Studio, Selenium, C# with .NET and NUnit

Capgemini, Grand Rapids, MI Aug 2017- Mar 2023

Applications Consultant II (Software tester for National Grocery Chain)

Tested Power BI Datasets, Data Sources and Reports

Managed testing sprints using the Agile software development lifecycle method

Used Azure DevOps for test creation, execution, defect and bug management of windows and web applications

Resolved Azure DevOps Requests as Azure DevOps Administrator

Resolved Remedy Tickets related to Azure DevOps and Visual Studio

Created training documents regarding Azure DevOps for all Scrum Masters and QE

Performed Azure DevOps training for QE and Business Users

Conducted pre-CAB meetings & Updated CRQs using Helix

Started learning Robot framework to create automated regression bed

Network180, Grand Rapids, MI Data Entry Operator for Electronic Home Care software Aug 2016- Jul 2017

Entered data into city’s SmartCare EHC software

Used MS Excel to create tracking spreadsheet

Steelcase Inc. Grand Rapids, MI Sr. Software Assurance Analyst Jun 2014- Dec 2015

Used and trained others how to use HP-ALM for testing B2B and B2C websites

Organize, Coordinate and Facilitate software testing for Releases and Projects

Managed Testing for Steelcase Exchange B2B store website

Created regression testbed using HP-ALM for automation of B2C tests

Promoted strict adherence to standards and requirements through careful attention to detail

Ensured continuous improvement with innovative s/w quality techniques and methodologies

CU*Answers, Grand Rapids, MI Sr. Quality Assurance Tester – Contractor Feb 2013- Aug 2013

Tested company’s first upgrade from Mainframe to Windows of their Credit Union software

Verified general new screen capability, created and executed test cases using parallel testing

in Mainframe and Windows environments

Worked closely with programmers to resolve issues

Farmers Insurance Company, Caledonia, MI Testing Specialist II Jul 2000- Nov 2011

Integral in Rollout of company’s first Web Based Order-Processing System:

Used HP-ALM and Certify for creating manual and automated test plans, matrixes, test cases

and managing defects and bugs using the Waterfall software development lifecycle method

Eventually managed entire testing effort for different waterfall mainframe, windows and web applications

Lead Tester of company’s first Web Based Security System:

Liaison between Technical and Business areas, created and executed test matrixes and scripts, and trained users

Created Department Process Efficiency:

Created testing efficiency by reducing the number of forms to test from 50 to 15 by combining similar

forms together and using extrapolation analysis

Trained co-workers how to use newly created testing efficiency

Engaged in resource estimation, liaised between technical and business areas for regression testing of casualty products

EDUCATION

Bachelor of Arts - Management Information Systems-University of Central Florida

Post-Baccalaureate Certificate in Paralegal Studies-Davenport University

Bachelor of Arts - Radio/Television-University of Central Florida

Member of Lambda Epsilon Chi – National Paralegal Honor Society

PROFESSIONAL TRAINING CERTIFICATION

University of Minnesota Agile Software Development

API Testing with Postman Tool, Cloud Testing, Azure DevOps, Capgemini Safe Agilist 5.1

Implementing C# Unit Testing using Visual Studio 2022 & .NET 6

Introduction to .NET Testing with NUnit 3

Creating Automated Browser Tests with Selenium3 in C#

Scaled Agile Leading SAFe Course (5.1)

Scaled Agile SAFe 4.0 for Teams

Platinum/Edge Certified Scrum Master training

Solo Learn: HTML Fundamentals, Python 3 Tutorial and Java Tutorial

Plural Sight: Visual Studios 2022 Fundamentals, C# for beginners, Playwright with C# & .NET

Application Testing with Azure DevOps & Visual Studio 2019

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