EMELINDA DARK

*** **** ***** *******

Macon, GA *1210

413-***-****

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SUMMARY:

More than ten years of experience as a Case Worker in a residential treatment program. Six years of experience as a Residential; Specialist providing life skills support and treatment for clients. Strong knowledge of and excellent rapport with local support services and agencies. Certified in Application Counselor Curriculum, Drug and Alcohol Counseling and Victim Impact/Domestic Violence. Six years of experience as a Correctional Officer. Worked within the Customer Service field within Banking and Retail for many years. WORK EXPERIENCE:

Sam’s Club, Macon, GA- Frontline Associate/Member Service 02/15/2022- Current Target Retail Store, McDonough, GA – General Merchandiser/Customer Service 12/2021 – 2/01/2022

Target Retail Store, Enfield, CT – General Merchandiser/Customer Service – 3/2020 – 11/2021

(transferred to Georgia)

• Great and Service guest

• Push merchandise to the floor to restock and backstock

• Assist customers with merchandise questions.

• Cover Cash register and all departments as needed.

• Fulfillment and shipping orders to customers within productive timeline. Hampden County Superior Court, Springfield, MA – Probation Officer – 01/2019-07/2021

(Retired)

• Analyzes any objections and determines appropriate course of action following the disclosure of the presentence report to the parties.

• Presents the presentence report and sentencing recommendations to the Court. Responds to judicial officer’s request for information and advice. Testifies in court as needed, as to the basis for factual findings and guideline applications. Serves as a resource to the Court to facilitate proper imposition of sentence.

• Field work, including home inspections and supervises offenders to maximize adherence to imposed conditions, reduce risk to the community, and to provide correctional treatment. Develops and implements supervision plans.

• Maintains personal contact with offenders. Investigates employment, sources of income, lifestyle, and associates to assess risk and compliance. Through assessment and personal interaction. The identification of substance abuse, mental health and/or other anti-social behavioral issues and implements necessary interventions. Refers offenders to appropriate outside agencies, such as treatment, employment and/or vocational training resources.

• Initiates contacts with, replies to, and seeks information from organizations and persons EMELINDA DARK

118 Cold Creek Parkway

Macon, GA 31210

413-***-****

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(i.e., U.S. Parole Commission, Bureau of Prisons, and attorneys) concerning offenders’ appropriate alternatives and sanctions. Reports violations of the conditions of supervision

• to the appropriate authorities, prepares written reports on these violation matters and makes recommendations for disposition.

• Testifies at court or parole hearings.

• Conducts preliminary interviews for the U.S. Parole Commission and other investigations, as required.

• Maintains a detailed written record of case activity.

• Field work is required of all supervision officers; the frequency of which is based on risk and need

My Sister’s House, Springfield, MA ~ Residential Specialist ~ 2011 - 2015

• Assist in medication administration and compliance according to state regulations.

• Assist residents with all aspects of daily living skills.

• Function as an active member of the treatment team.

• Follow policies and procedures established by the Division of Mental Health, Public Health and My Sister’s House.

• Transport residents to various locations.

• Demonstrate a regard for the worth, dignity and respect of all clients, family members, visitors, and Agency employees.

• Ensure that the Agency's high confidentiality standards are consistently followed. Western Massachusetts Recovery & Wellness Center, Springfield, MA ~ Case Manager ~ 2006 – 2019

• Facilitate group meetings and resident mediations.

• Assist residents with legal issues.

• Calculate earned good time for assigned residents to ensure accurate release dates.

• Assist with home plans that meet appropriate guidelines.

• Transport residents to meetings, court, and appointments

• Provide job placement assistance to assigned residents.

• Serve as a liaison for halfway house to ensure a smooth transition for residents

• Complete job duties of the Unit Supervisor when she is absent

• Attend Parole hearings with assigned residents.

• Serve as the liaison with Mass Health to assist residents obtain health coverage.

• Work with various agencies to assist residents with housing needs.

• Notarize all documents by witnessing the signing of documents and verifying their authenticity.

Hampden County Sheriff’s Department, Springfield, MA ~ Correctional Officer ~ 2000 - 2006

• Provided care and custody to incarcerated individuals. EMELINDA DARK

118 Cold Creek Parkway

Macon, GA 31210

413-***-****

ad23w7@r.postjobfree.com

• Monitored inmates' daily activities, watching closely for unusual behavior, improper conduct, or signs of possible conflict.

• Served as the gatekeeper for external contact to staff and inmates and directed inquiries to the appropriate Counselor and Case Manager.

• Performed inspection of inmate living quarters and random searches of individual cells, common areas, and offenders, looking for contraband.

• Conducted urine screening to ensure resident compliance with recovery.

• Transported individuals to work sites, court and for medical procedures.

• Supervised work crews at various locations.

• Assisted with disciplinary investigations and hearings.

• Conducted mediations to resolve disputes.

• Supported the needs of individuals with substance abuse issues. EDUCATION:

Springfield College, Springfield, MA ~ Master’s Degree, Organizational Management – 2010

Springfield College, Springfield, MA ~ Bachelor’s Degree, Human Services - 2018

Hampden County Sheriff’s Correctional Academy – Graduate - 2000 CERTIFICATIONS:

Application Counselor Curriculum - 2007

Drug and Alcohol Counselor - 2007

Victim Impact / Domestic Violence - 2013

OTHER:

Bilingual: English/Spanish

Certified Nurse’s Aide (Three-year High School program) 1986

Nursing Home experience - 1985

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