AMEER HAMZA

IT Help Desk Support Specialist System Administrator

310-***-**** ad23vb@r.postjobfree.com

linkedin.com/in/hamza-butt-9740612a3 TORRANCE, CA

EXPERIENCE

IT Help Desk Support Specialist 01/2023 - 10/2023

TCP Software, LLC LAHORE,PAKISTAN

Job Responsibilities:

Provisioning & deprovisioning for new hire & leaver respectively. Managing IT inventory including Asset, Accessories, Peripherals & Testing device. Azure Global Admin Portal User privileges, Authentications & authorizations. Experience in Active Directory- Group Policy Managment,Update Managment and Patching of Servers.

User enrollments & troubleshooting, Leaver through Azure & Local AD environment. SharePoint Global administration.

Office 365 Admin Portal Management User, Devices & roles. Web domain server Domain providers.

Asset tracking & monitoring via sysaid & Intune tools. Sync with Security POCs & keen eye on 365 Defender attack alert to rectification. Cisco Meraki Network environment monitoring & troubleshooting. Sync with Vendors & ISPs to ensure SLAs, Maintaining positive attitude. Microsoft Authenticator & Duo administration to monitor user authentication. Repetitive meetings with US team lead & squads to ensure SOPs are running perfect. Maintaining request via salesforce ticketing system for smooth operations. System Administrator 06/2020 - 12/2022

AMR Enterprises Pvt. Ltd LAHORE,PAKISTAN

Job Responsibilities:

Provided IT support to end users via phone, email, in person, and remote access. Supervision of IT Support staff.

Creation of email accounts on office 365 portal and NT accounts on Active Directory. Configuration of new user's accounts on desktops and peripheral devices. File server management and monthly backup on NAS.

Wireless access points management.

DNS and DHCP configuration on domain controller.

Print Server configuration and management.

Providing IT Support through any desk and team viewer on remote site users. Keep record of problems and their resolution.

Replacement of existing old hardware with new one. Deployment of windows through ghost images to reduce time. Installation of antivirus on systems to keep network safe. Cisco Meraki firewall installation to keep network secure. Experience with IT tools and platforms such as macOS and Windows 10/11, SAML/SSO, GitHub, Slack, Google Workspace, Jamf, Zoom, and Jira Service Management System Administrator 02/2012 - 04/2020

Descon Engineering Limited Abu Dhabi-UAE

Job Responsibilities:

To solve the technical queries of staff.

Supervision of IT Support staff.

Migration of Users from one domain to another domain. Support MS-Windows, MS-Outlook, MS-Office, etc. And on all in-house software's AutoCAD, HRIS, Navisworks, SP3D, PDS, Primavera, Win bid, Nitro Pro V13. CISCO Client VPN configuration.

Configuration of AP point for wireless communication. Troubleshooting of computer stations, printers, scanners and peripheral devices. Provide frontline client support and act as a single point of contact for all user incident/Requests and resolve problem in minimal time via IT helpdesk support portal

(Service Desk Manager, Help Scout, Zendesk Portals). Lotus notes mail support throughout the office like configuration, troubleshooting and Lotus Email archiving.

Supervise all IT support staff and help out them to sort out the technical queries. Smooth replacement of existing Pentium IV, Core i3 systems & faulty UPS's with lattest Core i-7 or i-5 Generations (as per hardware replacement plan). ABOUT ME

A highly motivated and results-oriented

IT professional with over 13 years of

experience in managing and optimizing

IT infrastructure and systems. Proven

ability to lead and motivate teams, solve

complex technical problems, and

implement innovative solutions that align

with the organization's strategic goals.

Expertise in IT infrastructure, including

servers, networks, operating systems,

and cloud technologies. Proficient in

various IT management tools and

methodologies. Experience in

implementing and maintaining IT security

measures. Strong communication and

collaboration skills. Ability to analyze

complex technical issues and develop

innovative solutions. Experience in

aligning IT initiatives with the

organization's strategic goals. Success in

implementing solutions that have

improved efficiency or reduced costs.

EDUCATION

MASTERS IN INFORMATION &

TECHNOLOGY

Virtual University of Pakistan

2016 - 2018

BACHELORS IN COMMERECES &

IT

PUNJAB UNIVERSITY, PAKISTAN

01/2008 - 2010

INTERMEDIATE

GOVERNMENT ISLAMIA COLLEGE

LAHORE,PAKISTAN

01/2006 - 2008

MATRICULATION

F.G HIGH SCHOOL LAHORE,PAKISTAN

01/2003 - 2005

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linkedin.com/in/ameer-hamza-32215840/

EXPERIENCE

IT Service Desk Engineer 07/2010 - 01/2012

Warid Telecom (Pvt.) Limited Lahore-Pakistan

Job Responsibilities:

Troubleshooting of computer stations, printers, scanners and peripheral. Deployment of Various Software's at Client End.

Support MS-Windows, MS-Outlook, MS-Office and on all user applications. Configuration of AP point for wireless communication. CISCO Client VPN configuration.

Responsible for all issues at MSC site like, vendor interaction for hardware replacement

(printers, laptop, desktop, printers TFT).

Creating and maintaining user requests (tickets and incident handling) using service desk application and managing inventory in this application. Installed and troubleshooted over 10,000 Windows-based systems. Antivirus Symantec, Kaspersky.

Migration of Users from one domain to another domain.Managing inventory. Telecommunication administration billing system (TABS). Configuration of Engineering software like BO, Net screen VPN. Configure and mounting of Dell Power edge server (2950). Connected all Rack server to KVM.

Deployment of master images using Norton Ghost 7.5. SKILLS

Active Directory DHCP Azure AD

DNS Cisco Switches Configuration

Autocad Firewall HelpDesk Tickets

MDM Tools InTune JIRA LAN/WAN

Okta SSO Zoom/Teams Lotus Notes

Mac OS Microsoft Office

Microsoft Windows

Microsoft Windows Server NAS

Navisworks Office 365 primavera

RAID SalesForce SharePoint

Symantec Windows Defender

Troubleshooting SCCM

LANGUAGES

ENGLISH Proficient

URDU Native

HINDI Native

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