Sara Fattah

*** * **** **, *** York, NY *****

302-***-****

ad23tc@r.postjobfree.com

ad23tc@r.postjobfree.com

Education

University of Delaware May 2017

Bachelor of Arts, Interpersonal Communication Newark, DE

Minor: Advertising

Experience

Via November 2020-September 2022

●Serve as the front line, speaking with driver-partners face-to-face, over the phone and through email/SMS to help improve their first experience with Via or manage their accounts

●Thrive in a fast-paced environment tackling an array of customer issues.

●Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience.

GroupM January 2019-February 2020

●Monitor and reconcile intercompany payments to affiliate offices

●Work with client service teams -to gather appropriate information

●Monitor and track detail on fee jobs

●Maintain client billing summaries

● Address billing questions with account team or client

Bank of America February 2018- November 2018

●Reviewed customer accounts for the prevention and detection of possible fraud

●Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type

T.G.I Friday’s May 2016-November 2018

●Greeted, seated, and escorted guests

●Provided menu recommendations and additional information

●Checking ID's to prevent minors from ordering alcoholic beverages

●Ensuring the food order is made correctly by kitchen staff and looks presentable for guests

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Computer Aid, Inc. June 2016- December2017

●Handle high volume of inbound calls and e-mail, to assist with a variety of customer inquiries and issues.

●Provide customers with accurate account information in a fast paced environment.

Friends for John Carney April 2016- August 2016

●Political tasks and research

●Data entry and monitoring social media and media outlets

●Answer phones and emails

Edu-Care daycare and preschool July 2010- May 2016

●Taught children how to read and write

●Worked with children from ages two to eight

Computer and Language Skills

●Fluent in English, Spanish, and Arabic

●Knowledge in Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Word, Desktop, Publisher and Outlook

●Knowledge in Adobe Acrobat, Photoshop, Quark, InDesign, InCopy, and Web page creating programs

●Able to install software and hardware

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