Customer Service Representative

Summary

Efficient kind customer service professional with 6+ years of experience in restaurant, retail, child care and work from home call center services. Adept to handling 80+ calls on a daily basis while consistently resolving client issue smoothly and quickly. Able to assist fluently in both english and spanish. I deliver high-quality and consistent customer service while multitasking in fast-paced work environments. Experience

Paraprofessional 08/2023 - Present Carrollton Farmers Branch Independent School District Carrollton, TX Watched and supervised students

Present and engaged during class sessions

Supported teacher’s lessons by reviewing material with students. Contributed to lesson plans and class materials.

Prepared the classroom for the sessions

Enforced school and class rules to help teach students appropriate behavior. Helped teacher prepare for instruction by getting materials ready or setting up equipment Assisted the teacher with translating all messages sent through parent square as well as translating english to spanish during parent-teacher conference

Assisted by grading assignments and providing feedback to the student Work From Home Customer Service Representative 11/2021 - 06/2023 Everise Remote Assisted 65+ members in both Spanish and English by providing step-by-step guidance for self-service options

Responded to all calls related to Care-plus health insurance Handled customer inquiries, answered questions, and resolved problems in a timely manner. Assisted with grievance/complaints, appeals, referrals/authorizations and more Documented everything at about 45wpm, making sure I proofread everything before submitting Always attentive to detail

Customer Service 07/2019 - 02/2021 IHOP Addison, TX Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and a increase in crew satisfaction

Knowledgeable about the menu including common allergies Checked on guest to get feed back on food served, resolve issues and to see if anything else was needed Cleaned dining areas including wiping down surfaces and removing trash Took orders in both english and spanish depending on what the customers felt comfortable speaking Customer Service Representative 11/2017 - 12/2018 Target Addison, TX Developed relationships with new staff members and trained new members for our customer service desk Assited people of all ages in both english and spanish with mulitple problems, payments or returns I was trained in varies departments so as a floater they added me where ever was needed for the day Skills

Problem Resolution, Time management, Microsoft excel, Microsoft Office, Guest services, Proficient typing, Computer Skills, Multi-tasking, Writing Skills, CRM, Childcare, Organizational Skills, Teamwork, Typing, Food Cinthia Maravilla

469-***-**** ******************@*****.*** Carrollton, TX service, Computer literacy, Bilingual, Microsoft word, Leadership, Proofreading, Communication skills, Restaurant experience, Documentation review

Education

Biomed R.L Turner Highschool 06/2020 Carrollton, TX Assited a special education class for the first period of the day. Duties include ensuring the saftey of the children, entertaining and feeding.

Also assisted with engaging with the students wether it was dancing,creating crafts or just talking. Languages

Spanish, English

Certificates

Educational Aide