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Operations Manager Customer Service

Location:
Solon, OH
Posted:
January 25, 2024

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Resume:

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MARCI RATHBURN

OPERATIONS MANAGER

C O N T A C T

UNIVERSITY OF DAYTON-DAYTON, OHIO

2007

Bachelor of Science: Biology

Minor: Psychology and Business Administration

Passionate Operations Manager and dedicated team player with 15 years of experience. Creative, sharp-minded person with leadership and problem solving skills. Strong time- management skills and work ethic. As a driven Individual, I enjoy learning new concepts, skills and connecting with others. Eager to secure a full-time position. P R O F E S S I O N A L P R O F I L E

Solon, Ohio 44139

E D U C A T I O N

W O R K E X P E R I E N C E

OPERATIONS MANAGER ADVANTAGE IMAGING

November 2008 – November 2023

Leading a team of 40 employees which included Marketing Executives, Technologists, Reading Radiologists and Admin staff I managed the day-to-day operations, company training and meeting with team leaders and partners. Directed and kept employees compliant with company policy; shaping systems and procedures to improve operational quality and team efficiency; delivered reports directly to the board of directors.

Key responsibilities:

• Negotiated contracts with Insurance companies and vendors to obtain best fee schedules and terms

• Oversaw executive leadership, company on-boarding and new hire training

• Ensured company was meeting all legal requirements and state health licenses.

• Helped develop business strategies, short term goals and long-term objectives

• Simultaneously managed vital internal and external business relationships.

• Pushed for constant growth among management team and general staff, alike. 216-***-****

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I N T E R E S T S

Problem-solving

Teamwork and

Collaboration

Multi-tasking and Time

Management

Loyalty

Customer service

MS Office

Goal setting

Ambition

Communication

Idea generation

Attention to Detail

Hiking/Staying Active

S K I L L S

Food and Drink/Cooking

Animal Lover

Nature

HEAD OF FACULTY COMPUTER LAB UNIVERSITY OF DAYTON January 2005 – June 2008

Provided the first computer training hub for the University of Dayton Facility and Staff to utilize as an outlet for learning different teaching tools, while providing enhancements and my own input into ongoing building and developments of the computer lab. Key responsibilities:

• Implemented the use of MS Office to take their teaching plans taking Faculty and Staff to the next level. Power point presentations being one example).

• Fostered collaboration between IT personal and teaching innovation.



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