Customer Service Data Entry

CW CARRIE-LYNN WESLEY

EDGEWOOD, MD ***** 609-***-****

************@*****.***

PROFESSIONAL

SUMMARY

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

SKILLS Appointment Scheduling

Consultative Sales

Scheduling

Report Generation

Complaint Resolution

Data Entry

Information Security

Call Management

Account Updating

Product Knowledge

Project Management Abilities

Training Development Aptitude

Prioritization

Customer Relationship

Management (CRM)

Conflict Mediation

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE, TRANSCORE 01/2023 to 06/2023 Mary Kraft Hiring Agency Middle River, MD

Assignment Completed

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Processed customer service orders promptly to increase customer satisfaction.

Participated in team meetings and training sessions to stay informed about product updates and changes.

ORDER PROCESSOR & AUDITING 08/2022 to 12/2022

Sephora, Inc Aberdeen, MD

End of Season

Examined orders to confirm accuracy, completeness and adherence to customer requirements.

Received and followed pick sheets to gather merchandise for customer orders.

Informed supervisors and coworkers of inventory needs and double- checked supplies before completing customer orders. ORDER PROCESSOR, TRIMMING, PACKING 05/2022 to 09/2022 Integrity Staffing Agency

Went back to Sephora with notice.

ORDER PROCESSING & AUDITING 09/2021 to 03/2022

Sephora, Integrity Staffing Agency Aberdeen, MD

Husband Died COVID19 on 4/13/2022.

Examined orders to confirm accuracy, completeness and adherence to customer requirements.

Processed customer orders in line with established policies and procedures.

Informed supervisors and coworkers of inventory needs and double- checked supplies before completing customer orders. EDUCATION No Degree BASIC Programming

Rowan College At Gloucester County, Sewell, NJ

Honors of BASIC Programming from Professor

Bachelor of Science Computer And Information EXPECTED IN 05/2025 Sciences

UMGC, Baltimore, MD

Withdrew for moment with Death of Husband.

Associate of Applied Science Computer And Information Sciences 05/1998 Ocean County, Toms River, NJ

Professional Development: Public Speaking

Relevant Coursework: System Analysis & Computer Programming ADDITIONAL

INFORMATION

WAL-MART, Denny's, IHOP, and Manahawkin Nursing Home., UMGC, Baltimore, MD, Bachelor's Computer Science, Presently Enrolled 2023-, (Husband's Death has delayed Plan), OCC & KEAN College, Toms River, NJ, A.A.S. Computer Science, 1998, Focusing Attention Programming Languages, Furnished Upon Request

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