FRANK MERCEDES

As an experienced home and commercial coffee and espresso machine technician with over two decades of experience and a proven track record of effectively maintaining and diagnosing issues with residential and commercial appliances, I firmly believe that my skills and experience are in alignment with the company's mission and objectives. Throughout my career, I have also some experience with kitchen and Home appliances and the repair of electronic and electrical devices. I am an expert in home and commercial espresso machines ensuring their optimal performance, troubleshooting and resolving issues, as well as addressing customer inquiries and requirements. I have also a certificate in A+ computer hardware, electrical and electronics field

I am excited about the opportunity to bring my experience and skills to the company and to contribute to the team's growth and success. Thank you for considering my application. Phone # 862-***-****

Email: ad23s3@r.postjobfree.com

SUMMARY:

Experienced in Coffee and Espresso Machines and appliances technician. Proficient in diagnostic troubleshooting, equipment maintenance, and client relationship management. Demonstrates exceptional communication, and problem-solving abilities. PROFESSIONAL EXPERIENCE:

Electra Craft, Bergenfield NJ

Service Technician, 2003-2023

● Expertly serviced and maintained a diverse range of espresso coffee machines and some kitchen, restaurant and home appliances to ensure optimal functionality and longevity.

● Diagnosed and resolved technical issues for both residential and commercial clients, providing efficient repair solutions while minimizing operational downtime.

● Delivered expert guidance to customers on equipment operation, routine maintenance, and recommended best practices to optimize appliance performance. DGF Food, Newark NJ

Food Machine Operator, 2001-2002

● Ensured the safe and efficient operation of various machinery and production lines UTV Computer and Engineering, Silver Spring MD

Computer Technician, 1998-2000

● Expertly assembled computer systems and demonstrated proficiency in diagnosing technical issues, delivering customized solutions to clients.

● Conducted computer upgrades, encompassing motherboard, CPU, storage, memory, and various peripherals, showcasing versatility in working with electronic and electrical devices. P and R Enterprise, Georgetown, DC

Maintenance, 1997-1998

● Operated and maintained cleaning machinery, contributing to the smooth functioning of essential equipment.

Magnachem Corporation, Dominican republic

Electronic Technician, 1994-1997

● Proficiently repaired and installed a diverse range of electrical and electronic devices, exhibiting a strong aptitude for technical problem-solving. EDUCATION

● Diploma in Professional Electrician Program The Electrician School, Norcross, GA Graduated: August 2002

● Certificate in Computer Technician Training UTV Computer Training School, Silver Spring, MD Certified: January 1998

● A.A. Degree in Industrial Electronics Polytechnic Institute "Loyola," San Cristobal, Dominican Republic Graduated: June 1994

SKILLS:

● Electrical Troubleshooting

● Equipment Maintenance

● Wiring and Circuitry

● Appliance Repair

● Safety Compliance

● Customer Service

● Blueprint and Schematic Reading

● Quality Assurance

References:

Available upon request.

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