It Support United States

Contact

Eatontown, NJ

732-***-**** (Mobile)

********.*****@*******.***

www.linkedin.com/in/dylan -

campbell-b1141416 8 (LinkedIn )

Top Skills

Network Switches

Firewalls

Desk Top Support

Certifications

Google IT Support Professional

Certificate

Dylan Campbell

Eatontown, New Jersey, United States

Summary

Objective

Customer Experience professional seeking full time role in IT. Skilled at Windows Server management, problem resolution and lab building/ hosting.

Experience

* 5 Years of Customer Service achieving a 90% satisfaction score

* 3 Years hosting private servers and domain in home lab for gaming experiences

* 3 Years Windows Server Experience through lifecycle of server builds, configuration and troubleshooting

* Google IT Support Professional Certified

Experience

Michaels Stores

Customer Experience Manager

October 2021 - November 2023 (2 years 2 months )

Eatontown, New Jersey, United States

Worked on-site to provide face-to-face customer resolution at 90% customer satisfaction rate.

Worked on special projects with operations manager to implement changes in the store layout

Acted as team lead/mentor for peers and new hires during their on-boarding and training

Petco

Sales Stock Associate

April 2021 - September 2022 (1 year 6 months )

Eatontown, New Jersey, United States

Worked on-site to stock shelves.

Helped with animal care and sales.

Lowe's Companies, Inc.

Overnight Stocker

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December 2020 - April 2021 (5 months )

Eatontown, New Jersey, United States

Unloaded pallets overnight.

Assisted in program to reset store layout.

Crate and Barrel

Sales Associate

August 2020 - November 2020 (4 months )

Eatontown, New Jersey, United States

Assembled and stocked furniture.

Wrapped furniture and loaded into customer cars.

Sales Associate

October 2018 - April 2020 (1 year 7 months )

Shrewsbury, New Jersey, United States

Stocked sales floor.

Assisted customers with questions.

Education

Brookdale Community College

Monmouth Regional High School

High School Diploma · (2015 - June 2019)

Coursera

Google IT Support Professional Certificate, Information Technology · (March 2021)

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ACMoore

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