Customer Service Tech Support

JASON DINE 706-***-**** ad23ox@r.postjobfree.com Chesaning, Michigan

IT Professional

Motivation Integrity Respect

I am a recent college graduate and IT Professional with several years of experience in Tech Support, Customer Service, and IT looking for a job in the IT Industry.

Education

Bachelor of Science Degree, Cybersecurity. Graduated with Honors 2023 Columbus State University, National Center of Academic Excellence in Cyber Defense (CAE-CD)

● Student Fellowship within the CSU Servant Leadership Program. Completed 504 service hours. Criminal Justice Certificate 36 credit hours 2018

Columbus Technical College

Experience

IT Tech Support and Troubleshooting (3 years)

● Provided comprehensive IT support to small business owners.

● Proficiently installed software, streaming installation, and upgrade process.

● Effectively communicated complex technical information to non-technical stakeholders through concise reports. Informational Technology (3 years)

● Spearheaded computer maintenance and accountability for 350 Chromebooks.

● Streamlined software installation and upgrade processes, enhancing system performance and productivity.

● Proactively communicated technical instructions to staff. Customer Service (3 years)

● Worked directly with hundreds of people throughout my two previous IT jobs. Proficient in

● HTML; C++; Python; Java; PHP; VB.Net; Microsoft Office; Google Workspace; Wireshark; Metasploit; Linux; Microsoft Teams; Google Meet; Zoom;

Skills

Typing

Problem Solving

Communication

Time management

Attention to Detail

Tech support

Researching and collecting data.

Software

Self-motivation

Concentration

Organization

Multi-tasking

Discretion

Critical thinking

Summarization

Inputting Data

Customer Service

Accuracy

Community Service

Hold an extensive history of serving the community through active involvement in various volunteer initiatives. Youth Mentor, Volunteer 1/2023 – 8/2023

Open Door Community House, Columbus, Georgia

Food Distributor, Volunteer 1/2023 - 8/2023

Safe House Ministries Columbus, Georgia

Re-Store and Construction Volunteer 9/2019 - 8/2023 Habitat for Humanity Columbus Georgia

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