Customer Service Training Program

Storay Karimi

Tel: 825-***-**** • E-mail: ************@*****.***

PROFILE SUMMARY

Motivated and talented Customer Service looking for a retail position which provides an opportunity to enhance customer service relations, upgrade my skills to meet customer expectation and satisfaction.

SKILLS & ATTRIBUTES

Completing the Retail Training Program at CIWA

Friendly with great desire to help customers

Hard working, reliable and organized

Can work in a team and independently

Quick learner and can multitask

Computer literate – Microsoft, Excel, Power Point

EDUCATION & TRAINING

Retail Training Program

Nov. 2022 – Feb. 2023

Calgary Immigrant Women’s Association (Calgary, AB)

Over 300 hours of training in customer service,

Cash handling, retail vocabulary, and Canadian workplace culture

Basic Food Safety Certificate

Certificate on Workplace Hazardous Materials Information

System (WHMIS) 2015 Worker Education (Generic)

Bachelor’s degree in Journalism, Herat University, Afghanistan 2011 – 2014

WORK EXPERIENCE

Sales Associate, Mark’s Dece3-2023-FEB3-2024

Serves customers by helping those select products.

Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.

Greets and receives customers in a welcoming manner.

Responds to customers’ questions.

Directs customers by escorting them to racks and counters.

Provides outstanding customer service.

Bakery clerk, Lina’s Italian Market &Café Calgary Feb-Mar 2023

Greeted the customers in pleasant tone and in friendly manner

Ensured the bakery products served to the customers are fresh and stored under hygienic conditions

Maintained stock of ingredients required for preparing bakery products

Ensured safe storage of the products and the ingredients

Baked breads and pastries daily and packaged items for sale

Warehouse Stocker, Amazon, Calgary Nov 2022 – Dec 2022

Inspected incoming boxes for any damages or defects

Maintained work area cleaned at all times

Stacked and arranged product on pallets

Cut boxes and storing them in the correct location

Performed extra duties as assigned

REFERENCES

Marie Solange Evehe, Coordinator, Retail Training Program, Calgary Immigrant Women’s Association Phone: 403-***-**** Ext: 229 e-mail: ******@****-******.***

Contact this candidate